10 Tips for Creating a Great Chatbot

Great Chatbot. Chatbots are great for customer service. They are fast, efficient, and can manage multiple tasks simultaneously while maintaining a unified brand tone and

Government Customer Service: Overcoming Communication Challenges Through Omnichannel Solutions

Government Customer Service. Excellent customer service in the governmental services industry has been largely lacking for many years. Citizens face walls of bureaucracy and old

Top 5 Customer Communication Challenges and Solutions for the Financial Industry

Top 5 Customer Communication Challenges in the Telecom Industry and How to Overcome Them

Communication Challenges in the Telecom Industry Telecom Industry – Customer Communication Challenges The telecom sector experienced growth during the pandemic. As a result, new challenges

5 Proven Ways to Strengthen Your Customer Communications

Customer Communications. Customer Communication may be a daunting process, especially if you’re always addressing the same issues. However, this is an essential part of customer

How to Leverage Technology to Improve Your Omni-Channel Communication

Leverage Technology. Imagine you’re shopping for a watch. You want a watch design that is you. So you Google “watches.” You see a company like Shinola in the

How Customer Journey Analytics Can Impact Your Business

Customer Journey Analytics. The size of the global market of customer journey analytics (CJA) is expected to increase from USD 8.3 to 25.1 billion by

Wow Your Customers With These 8 Customer Experience Strategies

Customer Experience Strategies. Delivering an exceptional customer experience (CX) is one of the most impactful aspects that set brands apart from their competitors. That being

Increase Your Sales With CommBox and The WhatsApp Business API

WhatsApp Business API. Every day millions of people chat with a business on WhatsApp to ask questions, get customer support or receive crucial information such

How Covid-19 Revolutionized Digital Customer Communication & Why is it so Important?

Digital Customer Communication. Ever since Covid-19 hit the sphere, the world of customer communication has not been the same. Brands have drastically altered how they

How to Handle Customer Complaints: A Detailed Guide

Customer Complaints. When you are in business you know how important your customers are. Ultimately, they are the lifeblood of your growing empire. Of course,

6 Ways Your Support Team Can Help In Prospecting, Tips, Hacks

Support Team. Prospecting is often considered the very first step in the sales process, where the rep will identify potential customers (prospects). While this is