Why CX Solutions Are Failing to Deliver on Their Promise of True Automation
Hidden Limitations & The Great CX Plateau The customer service industry has reached a critical inflection point. While 90% of businesses believe they’re meeting customer expectations, only 11% of customers report they are very satisfied with their service experiences. There’s also clear agreement on what’s broken: nearly 40% of both businesses and customers report their […]
70 Key Features Released in 2024: Your Wishlist Meets Our Innovation
Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused roadmap. That’s total of 70 features released in a single year. This achievement reflects our commitment to exceptional customer service – a value we’ve shared with partners like you for […]
How to Use Predictive Analytics (The Right Way) to Improve Customer Experience – 3 Expert Tips
Predictive Analytics. Predictive analytics brings together several disciplines to empower companies to gain insight into their data and control their future. It uses statistical techniques from data mining, predictive modeling, machine learning, artificial intelligence, and more. When done right, predictive analytics can be extremely powerful in shaping a company’s future. Benefits of Predictive Analytics in […]