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COMMBOX FOR HEALTHCARE

Elevate Your Patient Engagement

Deliver faster patient care with AI automation across all channels. Cut wait times by 60% , route to human when needed, and give your care team an AI-powered, unified agent workspace.

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Appointment Scheduling

Automate appointment scheduling and management s to optimize clinic workflows.

Reminders & Notifications

Send automated notifications to patients to reduce no-show rates.

Prescriptions Requests & Refill

Streamline prescriptions automatically to focus staff on critical care 

Locating Services & Clinics

Help patients easily locate healthcare services and navigate to clinics.

Remote Care–Messaging & Video

Connect with patients securely through messaging and video.

24/7 Availability

Offer 24/7 healthcare access to enhance patient satisfaction. 

"We connected our contact center’s 4,000 agents, 1000+ community clinics, and 14 hospitals to CommBox, automating 47% of patient requests, and increasing satisfaction rates."

Head of Mobile & Web Development at Clalit Health

Read how Clalit Health increased satisfaction through conversational self-service.

Read story

Transform the patient experience with AI-powered omnichannel engagement

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Boost to patient efficiency

Empower patients to message clinics and doctors on their preferred channels: business messaging, chat, social media, video, and more. Unify engagements from all channels into one interface and provide each member with a personalized experience.

CommBox-omnichannel-bot-CX-digital3
CommBox-Bot-digital-omnichannel-CX

Self-service when it matters most

Provide AI-driven self-service on messaging channels 24/7, based on patients’ intents. Equip medical staff with a pre-built knowledge base and, route calls to messaging channels and automate various patient requests while ensuring effective care and improving cost-efficiency.

Patient safety and data security are our top priority

CommBox provides enterprise-grade security with complete encryption of sensitive information. Our security features include IP whitelisting, advanced data filtering, and flexible deployment options, such as cloud, private cloud, and on-premises.

 
CYBER ESSENTIALS
GDPR
ISO 27001
ISO 27701
SOC 2 Type II
VPAT Compliance
CYBER ESSENTIALS
GDPR
ISO 27701
ISO 27001
SOC 2 Type II
VPAT Compliance

FAQ

How can healthcare organizations use AI to improve patient communication and service?

CommBox helps hospitals, clinics, and healthcare providers automate patient communication across WhatsApp, chat, and email while keeping the human touch.

AI Agents handle high-volume, routine requests such as appointment scheduling, document submission, or test result updates, while seamlessly routing complex inquiries to human staff.

The result is faster patient responses, shorter wait times, and improved service efficiency—without compromising security or care quality.

CommBox automates a wide range of patient-facing and administrative processes, including:

  • Scheduling and rescheduling appointments
  • Prescription renewals and medication reminders
  • Test result notifications and document sharing
  • Insurance and billing inquiries
  • Patient onboarding and follow-up care

By connecting directly with electronic health record (EHR), CRM, and scheduling systems, CommBox enables AI Agents to complete these processes end-to-end—reducing manual effort for staff and improving the patient experience.

Yes. CommBox connects seamlessly with leading healthcare systems, including EHR, CRM, and appointment management platforms.

These integrations allow AI Agents to access and update patient records, manage bookings, and send personalized updates in real time. Healthcare organizations can modernize communication and self-service without changing their existing systems.

CommBox brings every patient interaction into a single, intelligent workspace.
 Patients can start a chat on WhatsApp, confirm an appointment by email, and receive follow-up instructions through the clinic’s website—all while staying within one connected conversation.

Both AI and human staff share the same interaction history, ensuring consistency, accuracy, and continuity of care across every digital touchpoint.

Healthcare leaders are using CommBox to automate communication and improve patient satisfaction:

  • Clalit Health Services, a large healthcare provider, automated 55% of patient requests across 1,600 clinics and 14 hospitals, serving 5.3 million members. The rollout streamlined communication for 4,000 agents, reducing patient wait times and dramatically improving service accessibility.
  • Leumit Health Services, achieved a 60% increase in WhatsApp usage, with 35% of all support requests now routed through digital channels. The organization reported a 25% rise in agent productivity and a 19% improvement in patient satisfaction, thanks to unified communication and automation powered by CommBox.

     

These results show how CommBox helps healthcare providers transform patient service and operational efficiency with conversational AI.

Yes. CommBox complies with healthcare-grade privacy and data protection standards including HIPAA, SOC 2, ISO 27001, and GDPR.

All conversations are encrypted, auditable, and governed by strict access controls. AI Agents operate with full compliance guardrails, ensuring that patient information is handled safely and confidentially across every interaction.

Healthcare organizations using CommBox typically achieve:

  • Up to 50% automation of patient requests
  • Faster response times and shorter wait lists
  • Improved patient satisfaction and access to care
  • Lower operational costs and reduced staff workload
  • 24/7 digital support across all patient channels

CommBox enables healthcare providers to modernize their digital front door—making communication faster, easier, and more human for patients while improving efficiency and compliance for staff.

Digital Healthcare: A Game-Changer in Patient Experience

Schedule a demo

COMMBOX FOR HEALTHCARE

Elevate Your Patient Engagement

Deliver faster patient care with AI automation across all channels. Cut wait times by 60% , route to human when needed, and give your care team an AI-powered, unified agent workspace.

Schedule a demo
COMMBOX FOR HEALTHCARE

Book your demo now

Book a demo