Training Videos
Getting Started with CommBox
Our first steps video tutorials will guide you through the basic features of our platform.
CommBox System Overview
In this video we’ll learn about the system through its main Inbox – your central hub for all the essential information and settings you need.
02:22 min
In this video we will learn how to compose a new message to start a conversation with your customers.
02:45 min
In this video we will learn how to manage your inbox in your agent workspace and how filters can help you efficiently manage your workload.
04:59 min
Using the Knowledge Base
In this video we will learn how to use Knowledge Base items in customer conversations effectively, create predefined replies, and manage the Knowledge Base repository.
04:19 min
In this video we will explore how to use one of our platform’s key features: tags.
02:50 min
In this video we will learn how to set your personal settings and define your work status.
02:06 min
Set up a New E-Mail Channel
In this video, we will learn how to set up a new e-mail channel.
02:47 min
In this video, we will learn how to connect Facebook Pages and Messenger to the CommBox platform.
02:11 min
In this video, we will learn how to create campaigns in WhatsApp.
04:13 min
Set up a New WhatsApp Channel
In this video, we will learn how to set up a new WhatsApp channel.
03:18 min
Video Tutorials for Managers and Administrators
Our video tutorials will help you master CommBox's advanced features and system settings.
Permission Profiles
In this video, we will learn how to set up permission profiles. A Permission Profile is a collection of permissions belonging to a group of users.
03:15 min
In this video, we will learn how to add a new agent to the system and perform multiple actions simultaneously on selected agents.
03:07 min
In this video, we will learn how to set business hours and configure automatic message sending during or outside business hours.
03:42 min
