COMMBOX FOR RETAIL & ECOMMERCE

Level Up Your Customer communication with AI as a core

Increase your bottom line with AI customer service automation

Personalized Product Recommendations

Offer tailored product suggestions using AI intent.
Drive higher engagement and increase your average order value.

24/7 customer support

Provide round-the-clock support, especially during peak shopping hours. Reduce cart abandonment and boost sales by being available when your customers need you.

Promotional Campaigns

Launch bulk, personalized messages with discounts and special offers. Boost conversions, increase online and in-store visits, and drive growth.

Payment Processing

Simplify payment collection by ensuring a seamless checkout experience on messaging channels.

Order Tracking and Status

Keep customers informed on their package status and allow pickup point changes via messaging. Automate order-related inquiries and improve customer satisfaction.

Returns and Exchanges

Automate returns and exchanges on messaging channels to increase efficiency, trust and loyalty.

Achieve 10X Efficiency Without the Extra Costs

AI chatbots handle routine inquiries, freeing up your agents for complex tasks. Increase efficiency and reduce support costs by up to 40%.

Drive Sales with AI-Powered Personalization

Boost revenue with AI-driven product recommendations and upselling. Enhance the shopping experience with personalized suggestions and cart abandonment notifications. Optimize customer interactions and increase sales effortlessly.

Automate Payments and Customer Service Across All Channels

Utilize a branded AI assistant for messaging to engage customers and automate payments. Offer 24/7 support, freeing up agents to tackle complex issues. This approach enhances efficiency and drives sales across all channels.

The Industry Standard in AI-Powered Customer Communication

Out-of-the-box integrations & AI-driven data management

Seamlessly integrating with top CRMs and ERPs like SAP, Salesforce, and Priority, our platform streamlines operations and boosts business performance. It simplifies the buyer journey by enabling retailers to manage returns, check inventory, and access real-time customer data efficiently

Keep customers’ data safe with enterprise-grade security

CommBox provides enterprise-grade security with complete encryption of sensitive information. Our security features include IP whitelisting, advanced data filtering, and flexible deployment options, such as cloud, private cloud, and on-premises.

FAQ

How does CommBox help retail and eCommerce brands improve customer service?

CommBox automates the most common retail journeys, including:

Order and delivery updates
Returns, refunds, and exchange requests
Product availability and stock inquiries
Loyalty and rewards program management
Cart recovery and targeted promotions
Personalized recommendations
Proactive & outbound WhatsApp campaigns

AI Agents can also personalize the journey by recommending complementary products, bundles, or upgrades based on past purchase behavior helping retailers increase revenue and customer retention.

What retail and eCommerce workflows can CommBox automate?

CommBox automates a wide range of communication-driven HR tasks, including candidate screening, interview scheduling, onboarding updates, policy and payroll inquiries, and employee support requests. AI Agents can respond instantly, share relevant forms or information, and trigger workflows in connected systems—reducing manual workload and improving HR efficiency.

Does CommBox integrate with retail and eCommerce systems?

Yes. CommBox connects with enterprise systems such as SAP, Salesforce, and any CRM, ERP, and eCommerce platforms through native APIs and connectors. These integrations enable AI Agents to truly resolve any inquiry end-to-end, by having the ability to access order details, process returns, and update records automatically in real time.

How does CommBox support omnichannel engagement for retail and eCommerce?

CommBox unifies all customer communication channels into one intelligent workspace. Shoppers can start a conversation on Instagram, continue on WhatsApp, and complete it via web chat—all without losing context. Every interaction is visible in a single conversation thread, giving agents and AI full context for faster, more personalized service across every channel.

What results have retail brands like Brimag and Tadiran achieved with CommBox?

CommBox helps retail and consumer brands boost sales and service efficiency through automation and unified communication.

Brimag, a leading electronics distributor, automated lead management and digital sales outreach—reducing sales cycles from seven days to 36 hours, saving 900 hours of manual work, and closing multi-million-dollar deals through digital channels.
Tadiran, a major appliance brand, uses CommBox to automate customer service and warranty support, improving response speed, service consistency, and customer satisfaction while reducing agent workload.

These success stories show how CommBox enables retailers to streamline operations, accelerate sales, and deliver seamless, AI-powered customer experiences.

Is CommBox secure and compliant for large retail and eCommerce enterprises?

Yes. CommBox meets enterprise-grade security and compliance standards including SOC 2, ISO, HIPAA, and GDPR. All customer data, interactions, and transactions are encrypted and auditable, with strict access controls, policy guardrails, and real-time monitoring to maintain compliance globally.

What measurable benefits can retail and eCommerce brands expect from using CommBox?

Retail and eCommerce brands using CommBox typically achieve up to 40% automation of service requests, 50% faster response times, and increased digital engagement and conversion rates. By connecting AI and human agents in one unified platform, CommBox helps retailers reduce costs, boost efficiency, and deliver seamless, personalized customer experiences that drive long-term growth.

COMMBOX FOR RETAIL & ECOMMERCE​