Products

AI Agents
Our AI Agents resolve 40% of inquiries end-to-end, no matter how complex

Omnichannel
Customers contact you on any channel, agents respond from one workspace

Integrations & Automations
Connect your existing systems and automate workflows without coding

Outbound Campaigns
Proactive messaging campaigns that drive engagement and conversions

BI & Analytics
Dashboards with drill-down insights to manage shifts and optimize performance

Voice AI Agents
AI voice agents that handle calls and transfer to your existing systems.

Commsite
Let customers get instant answers, find products, and solve problems through natural conversation.

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Solutions
CommBox for Digital Service
Provide exceptional service across all digital channels with humans and AI bots

CommBox for Sales & Marketing
Streamline acquisition, lead generation and customer engagements to win every deal

CommBox for HR
Win top talents with AI-powered digital engagement

Telecom

Retail & eCommerce

Insurance

Healthcare

Financial Services

Automotive

Logistics

Hospitality

Utility

Education

Government
Resources

Blog
All the latest trends and innovations in CX automation

Customer Portal
Explore our resources, how-to guides, and training programs

Press Room
News articles, press releases and more

Customer Stories
Read how leading brands grow with us

Developer Center
All tools, information and APIs

Webinars & eBooks
CX best practices straight from the experts.

Release Notes

Commsite
Let customers get instant answers, find products, and solve problems through natural conversation.

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COMMBOX FOR RETAIL & ECOMMERCE

Level Up Your Customer communication with AI as a core

Increase your bottom line with AI customer service automation

Personalized Product Recommendations

Offer tailored product suggestions using AI intent.
Drive higher engagement and increase your average order value.

24/7 customer support

Provide round-the-clock support, especially during peak shopping hours. Reduce cart abandonment and boost sales by being available when your customers need you.

Promotional Campaigns

Launch bulk, personalized messages with discounts and special offers. Boost conversions, increase online and in-store visits, and drive growth.

Payment Processing

Simplify payment collection by ensuring a seamless checkout experience on messaging channels.

Order Tracking and Status

Keep customers informed on their package status and allow pickup point changes via messaging. Automate order-related inquiries and improve customer satisfaction.

Returns and Exchanges

Automate returns and exchanges on messaging channels to increase efficiency, trust and loyalty.

Achieve 10X Efficiency Without the Extra Costs

AI chatbots handle routine inquiries, freeing up your agents for complex tasks. Increase efficiency and reduce support costs by up to 40%.

Drive Sales with AI-Powered Personalization

Boost revenue with AI-driven product recommendations and upselling. Enhance the shopping experience with personalized suggestions and cart abandonment notifications. Optimize customer interactions and increase sales effortlessly.

Automate Payments and Customer Service Across All Channels

Utilize a branded AI assistant for messaging to engage customers and automate payments. Offer 24/7 support, freeing up agents to tackle complex issues. This approach enhances efficiency and drives sales across all channels.

The Industry Standard in AI-Powered Customer Communication

Out-of-the-box integrations & AI-driven data management

Seamlessly integrating with top CRMs and ERPs like SAP, Salesforce, and Priority, our platform streamlines operations and boosts business performance. It simplifies the buyer journey by enabling retailers to manage returns, check inventory, and access real-time customer data efficiently

Keep customers’ data safe with enterprise-grade security

CommBox provides enterprise-grade security with complete encryption of sensitive information. Our security features include IP whitelisting, advanced data filtering, and flexible deployment options, such as cloud, private cloud, and on-premises.

Increase your bottom line with AI customer service automation