REPORTING & ANALYTICS
AI Customer Experience Analytics to Turn Every Conversation Into Action
CommBox transforms customer interactions across chat, email, WhatsApp, and voice into real-time insights that boost satisfaction, efficiency, and revenue. Track conversations, agent performance, automation, and CSAT - all in one intelligent view.
Real-time dashboards for all interactions, across any channel
Use out-of-the-box or custom dashboards to monitor all engagements, teams, agents, SLAs and more. Easily share dashboards across the entire organization for the ultimate collaboration. Leverage best practice KPIs to quickly identify areas for improvement and understand how to enhance customer experiences.
See unified conversation data
Understand channel preference and performance by analyzing historical data, customer satisfaction scores, agent performance and service response times. Leverage BI to identify trends, patterns and areas for improvement by pinpointing reasons for escalation. All dashboards and reports can be customized for color, layout, and filters to meet your specific needs.
Easy to measure and compare
Utilize our reporting and dashboards to measure and compare every aspect of your operations, be it across different channels, diverse teams or human and automated agents. Gain valuable insights that empower data-driven decisions, optimize operations, enhance customer satisfaction and drive continuous improvement.
CX Analytics Essentials
Everything you need to deliver exceptional experiences.
Pre-built
Dashboards
Automation & bot
performance
Inbound & Outbound
Reports
CSAT & Efficiency
Dashboards
Real-time & Historic
Data
Pre-built Dashboards
Automation & bot
performance
Inbound & Outbound
Reports
CSAT & Efficiency
Dashboards
Real-time & Historic
Data
CommBox simplifies complex operations
Empower your CX teams with the power of advanced analytics, enabling them to gain valuable insights and make data-driven decisions to deliver exceptional customer experiences.
Analyze comprehensive data from various channels including business messaging, chat, social media and more. Gain unified insights into customer behavior, preferences and interactions across the entire
customer journey.
Pre-integrated with your existing systems and platforms, ensuring a seamless flow of data and faster time-to-market, enabling you to leverage valuable business data, drive meaningful insights and make informed decisions.
Proactively monitor customer interactions, feedback, and performance metrics in real-time to identify reasons for escalation and opportunities for improvement before they impact the customer’s experience.
FAQ
What is CommBox Analytics and how does it turn conversations into intelligence?
CommBox Analytics transforms every customer interaction—across chat, email, messaging, and voice—into real-time, actionable insights. It combines historical and live data to track performance, detect trends, and uncover what drives satisfaction, efficiency, and revenue. Every conversation becomes measurable intelligence that helps teams act faster and smarter.
What does CommBox Customer Experience Analytics measure?
CommBox provides a complete view of CX performance, tracking conversations, agent productivity, automation flows, satisfaction, and SLAs in one unified view. It includes custom BI dashboards, intent and sentiment tracking, and feedback surveys—so enterprises can monitor service quality, identify bottlenecks, and continuously improve outcomes.
What kind of data can CommBox analyze?
CommBox unifies data from every engagement channel and backend system, including CRM, ERP, and contact center platforms. It analyzes both structured and unstructured data—such as chat transcripts, voice interactions, and customer feedback—to reveal what drives satisfaction, churn, and conversion.
How does CommBox deliver insights that teams can act on?
CommBox goes beyond static reporting. Its AI engine identifies trends like sentiment drops, refund spikes, or checkout errors and automatically generates alerts or recommended actions. Executives receive daily briefings with top insights that help prevent escalations, boost CSAT, and unlock new revenue opportunities.
Is CommBox Analytics secure and compliant for enterprise use?
Yes. CommBox meets enterprise-grade security and privacy standards, including SOC 2, ISO, HIPAA, and GDPR. All analytics are performed on encrypted, governed data. Role-based access, audit trails, and PII masking ensure insights remain accurate, compliant, and safe to share across teams and regions.
Integrated business data and analytics
Stand out from the crowd by tailoring experiences on your customers channel of choice, leveraging business data to reach higher conversions and satisfaction. On-to-one communications or campaigns made easy with CommBox.
Tech Specs
CommBox Connect is easy to implement, secure and customizable, ensuring that platform transition and development are a breeze for your team.
- Enterprise-grade security
- Open platform for customization
- Pre-made widgets for out-of-the-box functionality
- Flexible deployment models
- Open API
