Customer Service Integrations App Center

The Customer Satisfaction app makes it easy to send simple engaging satisfaction surveys to customers across all communication channels (e.g. a survey question after a

A module for flexible interfacing with other systems / APIs, allowing external services to verify customer actions (i.e. approve the payment through a third-party credit

The two-factor authentication (2FA) module is a two-step verification and authentication process used as an extra layer of security. It will send an SMS message

CommBox’s security includes P whitelisting, advanced data filtering, flexible deployment models (cloud, private cloud, and on-premise), and much more. Our customers’ data are stored on

CommBox’s SLA module allows you to define the time periods for the first response and for the second and above response to the inquiries of

CommBox’s Auto Assignments Module allows you to regulate and distribute all conversations in a smart way that takes into consideration various variables such as the

The Custom Fields module allows organizations to set custom fields that have not previously appeared, as well as to extend the data entities using dynamic

CommBox users can use the Google Translate feature to keep the conversation flowing in 109 languages supported by Google. A user who get/send messages in

CommBox Google Play reviews module enables you to synchronize all your Google Play store reviews and to respond to Google Play reviews directly from the

The Chat app allows your customers to connect with your representatives directly from your website or mobile application. This fully-featured app enables you to customize

The Customer Service app enables you to build an “inner wall” for private customer communications. Typically used by our customers as “Service” or “Support” tabs

The Interactive Navigator app is “the new IVR” – it is a smart menu builder that controls the flow of your website and apps users