Join the CommBox team!
CommBox is seeking passionate and driven individuals who are excited to shape the future of customer service through cutting-edge AI and automation.
If you thrive in a collaborative environment where your ideas matter and you’re empowered to make an impact, join our innovative team and help us revolutionize the way businesses interact with their customers.
Global
Customers
Employees
Israel and US
Backed by
PSG Equity
Open Roles
Technical Support
About The Position
Our next-generation automated customer communication software enables companies of all sizes to boost customer satisfaction, ROI, and business output.
Using CommBox’s software, companies can automate monotonous tasks while managing customer interactions across multiple channels (website chatbots, instant messaging apps, email, social media platforms, and more).
Commbox’s mission is to revolutionize the way companies worldwide automate their operations, without losing their quintessential human touch.
We’re looking for people who are passionate about perfecting technology beyond their imagination. If you’re looking to take part in the revolution of business automation, advance your career and have a great time while doing it – CommBox is the perfect place for you!
Responsibilities:
- Providing support for internal and external customers
- Prioritizing, categorizing, managing, and solving customer reported problems
- Obtaining information to write a thorough, detailed problem description
- Reviewing written documentation
- Recording and managing confirmed software defects
- Providing product feedback to development and product teams
- Building relationships with appropriate groups and individuals inside and outside Technical Support
- Providing both formal and informal knowledge transfers
- Conduct technical incident reviews for customers, perform health checks document the technical issues as solutions
- Conduct complexed technical investigations
- Work closely with the R&D and product teams on the functional side and sales and customer success on the business side.
Requirements
Requirements:
- 4+ years of experience in Technical Support in a SAAS company.
- Strong analytical and technical troubleshooting capabilities (including logs and monitor tools)
- Fluent level of English and Hebrew - MUST
- Experience with SQL
- Knowledge of API - Must
- Excellent communication and interpersonal skills,
- Has the ability to effectively collaborate and influence across all levels of the organization
Apply for this position
Headquarters
We work in a creative and dynamic environment, where the presence of nature embraces us, providing the perfect inspiration to get those creative juices flowing.
- Glil Yam, Israel
- U.S 401 Park Drive, Suite 204, Boston, MA 02215
Our Culture
The values that define us
Creative Innovation
We love finding new and exciting ways to use technology to improve people’s lives. Our goal is to be innovative in ways that make a real difference for humans.
Making an Impact
We want to make a positive difference in the world and create experiences that truly matter for people.
Togetherness
We believe in working together as a team, including our employees, partners, and investors. By joining forces, we can achieve more and create better outcomes for everyone.
Customer Centric
We believe in working together as a team, including our employees, partners, and investors. By joining forces, we can achieve more and create better outcomes for everyone.
