Blog - CommBox

Blog Category: Blog

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CommBox Recognized as Leaders and High-Performers in the CX Market by G2

Min read: 2
By Dayana Nevo, CMO Why CommBox is Highly Rated Across 14 CX Categories  We are...
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CX Redefined: Evolving Beyond Self Service to Business Messaging

Min read: 9
Why It's Time to Move Beyond Self Service  Timing is everything when it comes to...
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How to Solve Your Call Center’s Agent Shortage in 5 Simple Steps

Min read: 5
If you’re managing a call center or leading a customer service team, an agent shortage...
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7 Lead Generation Metrics You Need To Track Today

Min read: 7
Generating qualified leads is no easy task. With so much raw data available at any...
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5 Causes of Excessive Customer Churn and How to Handle Them 

Min read: 7
Acquiring new customers will always cost more than keeping the ones you already have. Not...
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Startups: How To Choose The Right Customer Service Channel

Min read: 9
Business plans, advertising, sales pipelines, fulfillment… when you start a new business, there’s a lot...
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Google Business Messages – The Complete Guide 

Min read: 8
Google has recently released a new customer communication channel called Google Business Messages. This unique...
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What is a Customer Journey Map and Why Do You Need One? 

Min read: 6
Do you know what your customer's journey looks like? If not, you need to create...
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9 Customer Retention Strategies to Use in 2022

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For a business to be profitable, it is important to be able to attract customers....
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9 Advantages of Customer Service Chatbots 

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Today, only a chatbot based on artificial intelligence (AI) can provide the fastest and highest...
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How to Boost Sales with WhatsApp Promotional Messaging 

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Promotional WhatsApp Campaigns are one of today’s most efficient marketing tools. Over 50 million businesses...
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Google Business Messages: Get Started With CommBox

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Google has become the primary engine for businesses that are looking to promote their services...
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5 Steps to Audit Your Customer Service

Min read: 7
As a business owner, you must provide excellent customer service. By helping customers out in...
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Omnichannel Communication: A Winning Strategy for Customer-Centric Brands

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The pandemic changed customer behavior and expectations. In the digital-first mobile-driven era, businesses and marketers,...
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CommBox for Sales: How to Get More Leads and Boost Conversions with a Smart Customer Communication Solution

Min read: 9
Every business’ survival lies in successful sales at a large scale, but selling your products...
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10 Tips for Creating a Great WhatsApp Business Chatbot

Min read: 9
WhatsApp is one of the world’s most popular messaging apps. Over 2 billion users across...
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Work From Home: How to Collaborate Effectively With Your Remote Teams

Min read: 9
You likely won’t be shocked to hear that a lot of us are working remotely...
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B2B eCommerce: Why Every Business Needs a Chatbot

Min read: 6
Over the past several years, experts have agreed that in the near future, most of...
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7 Ways to Create a Great Customer Experience Strategy

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Customer experience is one of the most important factors in business success. According to Deloitte,...
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Sign Customers Automatically with Commbox Digital Signature 

Min read: 6
Digital signatures are a valuable resource in today’s digital environment. Companies use digital signatures for...
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Chatbots For Business: How To Automate Communication With Customers

Min read: 5
Since 2020, especially during the pandemic, chatbots have been gaining popularity not only among large...
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5 Features to Look For in a Chatbot for Enterprises

Min read: 6
With the rise of big data, AI and automation, businesses are excited to use the...
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10 Most Effective Customer Retention Strategies

Min read: 6
Acquiring new customers is an excellent way to increase sales and revenue. However, retaining the...
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Boosting Your Customer Experience with Video Call Support

Min read: 7
In 2020 and 2021, video calls across all contact centers or call centers' customer support...
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What’s new in Commbox V8.4?

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[responsivevoice_button voice] Can you believe it’s almost 2022? Time flies when you’re busy working on...
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Predictive Lead Scoring: A Path to Profitable Growth

Min read: 6
Predictive lead scoring is the process of assigning a value to each person who visits...
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How to Increase Your Holiday eCommerce Sales Using Automated Sales Chatbots

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Ecommerce is gaining momentum, especially during holiday seasons. Online shopping in the U.S. reached a...
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WhatsApp Business: How to Utilize AI-Powered Chatbots for Sales and Support

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WhatsApp is a strong and effective business tool, able to reach 98% of users via...
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Loyalty Programs: How to Enhance their Value for Your Business

Min read: 5
Loyalty programs are one of the best marketing strategies that businesses can use to build...
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Multichannel vs. Omnichannel Approach: Which is Best for Your Customer Communication?

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Customer communication is the backbone of every enterprise that’s on its growth path. Luckily though,...
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10 Tips for Creating a Great Chatbot

Min read: 9
Chatbots are great for customer service. They are fast, efficient, and can manage multiple tasks...
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Self-Service Support: Automate Over 50% of Your Customer Service Using AI-powered Chatbots  

Min read: 5
Self-service support channels such as automated chatbots, online portals, knowledge base and FAQs are no...
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Sales Chatbots: How to Grow Revenue Using Conversational AI

Min read: 8

Here are 5 ways you can communicate more effectively and save time in the long run. 
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Customer Communication in the Hospitality and Tourism Industry: Overcoming Challenges

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Here are 5 ways you can communicate more effectively and save time in the long run. 
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Government Customer Service: Overcoming Communication Challenges Through Omnichannel Solutions

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Here are 5 ways you can communicate more effectively and save time in the long run. 
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Retail: 5 Top Customer Communication Challenges and How to Overcome Them

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Here are 5 ways you can communicate more effectively and save time in the long run. 
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Patient Experience: Overcoming Communication Challenges in Healthcare Through Omnichannel Solutions

Min read: 6

Here are 5 ways you can communicate more effectively and save time in the long run. 
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Top 5 Customer Communication Challenges and Solutions for the Financial Industry

Min read: 7

Here are 5 ways you can communicate more effectively and save time in the long run. 
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Top 5 Customer Communication Challenges in the Telecom Industry and How to Overcome Them

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Here are 5 ways you can communicate more effectively and save time in the long run. 
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5 Proven Ways to Strengthen Your Customer Communications

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Here are 5 ways you can communicate more effectively and save time in the long run. 
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How to Leverage Technology to Improve Your Omni-Channel Communication

Min read: 4
Imagine you’re shopping for a watch.  You want a watch design that is you. So...
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How Customer Journey Analytics Can Impact Your Business

Min read: 6
The size of the global market of customer journey analytics (CJA) is expected to increase...
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5 Pillars of Outstanding Customer Communication in 2021

Min read: 5
The past few months have caused many business practices to change at a rapid pace,...
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Wow Your Customers With These 8 Customer Experience Strategies

Min read: 5
Delivering an exceptional customer experience (CX) is one of the most impactful aspects that set...
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6 Essential Reasons Why WhatsApp Needs to Be Part of Your Customer Communication Solutions

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With its latest updates, WhatsApp now has the potential to become one of the most powerful and influential customer engagement channels in the business world.

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Increase Your Sales With CommBox and The WhatsApp Business API

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As an official partner of WhatsApp, Commbox supports you at every step to deploy a feature-rich WhatsApp Business solution, built on our powerful AI Conversation Platform.
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5 Strategies to Acquire Quality B2B Leads in 2021

Min read: 4
A lead is more than just a random prospective customer. It’s one that has a...
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How to Create WhatsApp Business Chatbots Your Customers Will Love

Min read: 4
Everybody loves WhatsApp Instant messaging has become the number one way we communicate.  Unsurprisingly, WhatsApp...
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Why You Need Unified Communications For Your Business

Min read: 4
The last 20 years have seen a spike in new communication technologies and devices like...
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5 Steps to Skyrocket Your Digital Customer Service in 2021

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By Hadas Midbari, Growth & Marketing Manager @ CommBox Digital customer service is a must...
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How User Personas Can Accelerate Your Digital Marketing

Min read: 5
Whether it’s people considering your product or those who have already purchased, it’s important to...
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Building Customer Retention During an Economic Downturn

Min read: 5
Retaining customers is hard enough when things are going well. Encouraging repeat customers, and building...
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What does Great Customer Experience Look Like in 2021?

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With 2020 (thankfully) behind us and the outlook for 2021 being more positive than the...
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How Covid-19 Revolutionized Digital Customer Communication & Why is it so Important?

Min read: 5
Ever since Covid-19 hit the sphere, the world of customer communication has not been the...
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How to Handle Customer Complaints: A Detailed Guide

Min read: 9
When you are in business you know how important your customers are. Ultimately, they are...
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6 Ways Your Support Team Can Help In Prospecting, Tips, Hacks

Min read: 7
Prospecting is often considered the very first step in the sales process, where the rep...
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Hyper-Personalization, 6 Steps To Get You Started

Min read: 7
Hyper-personalization is a buzzword you've almost definitely heard by now. But what exactly is it?...
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Q1 of 2021, Which Verticals Totally Crushed It in Digital Customer Communications?

Min read: 7
With Quarter 1 of 2021 almost behind us, we wanted to take this opportunity to...
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5 Ways To Sustain an Effective Remote Customer Service Culture

Min read: 7
Hopefully, the coronavirus pandemic will come to an end in 2021, and preferably sooner rather...
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Setting Revenue Goals for Your B2B SaaS Company, the Ultimate Guide, Tips, Hacks

Min read: 7
When it comes to starting, nurturing, and growing your B2B SaaS business, your goals are...
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Why You Should Create a Niche Category For Your Product In 2021? 10 Tips You Can Use

Min read: 7
You may have heard the phrase "the riches are in the niches." It's a popular...
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Want To Level Up Your Digital Customer Experience? Here Are 6 Best Practices

Min read: 7
With the acceleration of digital technologies over the last decade, customer behavior has shifted. Customers...
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Real-Time AI-Powered Problem-Solving Agents To Redefine The Future Of Customer Service

Min read: 7
If you asked a random sampling of CEOs to name the top three things changing...
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Selling To C-Suite? Here Are 8 Things You Should Avoid Doing, Tips, Guide

Min read: 7
8 Pitfalls to Avoid When Selling to C-Suite Executives 1.  Being too Quirky or Overly...
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How To Crush It As An SDR In A B2B SaaS Company, 7 Winning Tips You Can Use Today To Grow Your Sales Career

Min read: 6
Sales Development Reps (SDRs) perform an essential function in B2B companies, and their numbers grow...
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3 Common SaaS B2B Pricing Issues You Can Easily Mitigate, Best Practices, Tips, Guide

Min read: 7
When starting your B2B SaaS business, there's perhaps no ingredient more important than your pricing...
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Creating A Winning Landing Page Based On What Your Customers Wants, The Ultimate Guide

Min read: 7
As you browse the internet, moving from site to site, you see lots of landing...
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How To Identify Micro-Trends in Customer Experience, Tips, Guide

Min read: 7
Identifying trends is a vital part of how you stay competitive as a business. Customer...
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How To Create ‘Aha’ Moments Utilizing Your Customer Service Data, 5 Things To Consider

Min read: 7
Most of us have experienced this feeling. You've been slaving away over a problem, you're...
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6 Digital Experiences You Should Adopt Today To Convert More Prospects Into Loyal Customers, Tips, Guide

Min read: 7
It's 2021, and it's all about digital. While it's true that the world was rapidly...
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7 Top Productivity Hacks That Will Help You Maximize Your Day

Min read: 7
There are only 24 hours in a day, and there's no changing this - unless...
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How To Calculate Sales Conversion Rate And Improve It

Min read: 5
E-commerce portals and company websites remain at the centre stage with the advent of digital...
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Why You Should Start Building Your ‘Hackathon’ for Support Professionals, 5 Tips For Running Successful Hackathons

Min read: 7
Cybersecurity is a top focus for companies in 2021, and with good reason. Each year...
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Brand Marketing vs Personal Branding – Which One Should Your Growing B2B SaaS Company Focus On? 7 Things To Consider

Min read: 7
As a growing B2B SaaS company, you're probably facing a million questions and have to...
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How To Create a Culture of Storytelling at Your Early Stage Start-Up – 7 Things You Must Do!

Min read: 7
You can't separate the human experience from storytelling. It doesn't matter whether you're connecting with...
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Turning Your Employees Into Thought Leaders – 5 Paths For Success

Min read: 7
Creating thought leaders has become a top priority for businesses in the digital age, and...
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Why Brand Image is Essential For Customer Loyalty

Min read: 5
Think back to when you were a kid and that feeling of longing for a...
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Customer Experience In The Mobile Attribution Space, 7 Things You Must Focus On

Min read: 7
Customer Experience and the customer journey are intrinsically linked. You can't separate your customers' actions...
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How Do You Measure the Success of Your Customer Service Team? 13 Ways You Should Adopt

Min read: 7
When it comes to measuring a customer service team's success, one phrase comes to mind:...
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5 Best SEO Strategies To Boost Your Recruitment Agency

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5 Essential SEO Strategies To Boost Your Recruitment Agency. Source: Pixabay Recruitment agencies across the...
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Why Your Company Support Professionals Should Be an Integral Part Of Your Company Webinar Series, 8 Tips

Min read: 7
A webinar, otherwise called a web seminar, is an online event where you share your...
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How To Create The Ultimate SaaS Product Strategic Narrative In 2021, Tips & Hacks

Min read: 7
There are two primary components of a SaaS go-to-market machine. You have the strategy and...
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7 Tips for a Successful Zoom Sales Demo Session Your Team Should Adopt

Min read: 7
This time last year, Zoom was a modestly successful video conferencing app. A few people...
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12 Things You Must Do To Win More Deals Using Case Studies & Social Proof

Min read: 7
Winning more deals is a top priority for most businesses but getting to where you...
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9 Top Lead Scoring Strategies You Should Adopt If You’re Running A B2C Retail Business In 2021

Min read: 7
It's just turned 2021, and many people around the world are getting started on their...
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Are You Using Video Marketing The Right Way? 5 Things You Can Do To Measure The Success Of Your Video Marketing Efforts

Min read: 7
In 2021, brands no longer coast along by only focusing on blog content and photos...
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Preparing Your Chatbots For The Holiday Season, 8 Things You Should Focus On

Min read: 7
The holiday season is a time of coming together, making memories, and of course, spending...
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Designing Your Company Chatbot, 7 Expert Tips On Chatbot Design That Will Sway Your Customers

Min read: 7
Chatbots have forever changed the way we do business in the digital age. While it's...
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How to Perfectly Structure Your Company Internal Communications Strategy, plus the Latest Tools You Should Be Using, Tips, Guide

Min read: 7
Internal communications is a critical part of any business, and it's often given too little...
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Building Your B2B SaaS GTM Framework, A How-To Guide

Min read: 7
It's never too early to develop your SaaS go-to-market (GTM) strategy. In fact, if you're...
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The Art Of Podcasting For B2B SaaS Companies, 8 Magic Tips You Can Use To Make It Right

Min read: 7
In any B2B SaaS company, you're going to be spending a lot of time developing...
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6 Must-Have Features That Will Make Your Company Chatbot A Success, Tips, Guide

Min read: 7
Gone are the days where you'd groan when you saw a chatbot pop-up thinking, "these...
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7 Fundamentals for Providing Amazing Customer Experience in the Real Estate Industry, Trends, Tips, Tactics

Min read: 8
Customer experience is already a top focus for most industries, transforming interactions between buyers and...
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How to Nail Your next Customer Service Job Interview, 10 Things to Keep in Mind

Min read: 7
For most of us, interviews are anxiety-inducing events. You have a short timeslot, usually 30...
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6 Reasons Why Automation Makes You More Human in the Post Pandemic Era

Min read: 7
The coronavirus pandemic has changed the way we live and work fundamentally. Many of these...
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Top Secrets For Creating Customer Evangelists In 2021

Min read: 7
Is there anything better for your company than having highly dedicated fans who will spread...
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How We Use WhatsApp Business and CommBox to Boost Conversions by 40%

Min read: 5
Using WhatsApp Business & the CommBox AI Conversational Omnichannel Platform to improve our marketing &...
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6 Reasons Why Every Support Agent Needs CommBox

Min read: 7
Support agents are on the frontline. They are the people talking to your customers every...
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5 Proven Customer Support Workflows to Boost the Efficiency of Your Call Center, Best Practices

Min read: 7
All business environments can be busy and chaotic places where thousands of tasks need to...
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Service Recovery Skills, How Your Support Team Should Use It to WOW Your Customers, Best Practices

Min read: 7
Successfully customer service starts and ends with your support team. Your customer service staff need...
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How to Measure Customer Growth for SaaS B2B Companies, 6 Things You Can Easily Use to Get Started

Min read: 7
A recent B2B market survey found that a whopping two-thirds of businesses are making customer...
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7 Proven Ways To Convert Your B2B SaaS Free Trial Users Into Paying Customers, The Definitive Guide

Min read: 7
Giving your customers a taste of your product is great. Free trials allow your prospective...
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Chief Happiness Officer, Does Your Company Really Need One? 9 Top Reasons to Start Looking for the Perfect Applicant

Min read: 7
Doesn't a Chief Happiness Officer (CHO) sound like a delightful thing? Well, it is, and...
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What’s New in CommBox? Getting Ready for the New Year (V8.2)

Min read: 5
Can you believe we're almost in 2021? 2020 has been a strange year. We've seen...
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How Using Canned Responses Can Help You Be More Personable – 5 Winning Tips

Min read: 7
Canned responses get a bad rap in marketing. While using the wrong canned responses can...
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12 Ways You Can Easily Use to Optimize Your Marketing Funnel to Generate 6 Times More MQLs

Min read: 7
Leads are an essential element of any business. Only by capturing leads can we sell...
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9 Steps You Should Follow To Promote and Create A Data-Driven Company Culture

Min read: 7
It's often said that we're currently in the age of Big Data. Data is the...
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7 Proven Ways to Shorten Your Sales Life Cycle

Min read: 7
Everyone wants to shorten their sales cycle. According to a Salesforce study, 25% of sales...
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The Ultimate Guide to ABM Marketing – Where Sales and Marketing Teams Align

Min read: 7
Account-Based Marketing (ABM) has been trending for the last few years and is becoming more...
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7 Steps For Creating a Powerful Customer Reference Program

Min read: 7
If you work in business, then you might feel like there's an endless stream of...
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How Your Support Team Can Help in Designing Your Product Positioning Strategy – 7 Steps to Look At

Min read: 7
Is it time to start your product positioning strategy, but you don't know where to...
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How Your SDR Team Can Elevate Your Lead Nurturing Process – 5 Things They Should Focus On

Min read: 7
Sales Development Teams are crucial to the success of many businesses. They help drive conversion...
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Utilize Quiz-Based Customer Service Strategy to Wow Your Customers, the Definitive Guide

Min read: 7
Most highly successful businesses have one thing in common; they excel at customer service. It's...
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Why Your Company Need a Customer Reference Program, 8 Tips and Tricks To Get You Started

Min read: 7
Customer reference programs are more critical today than they ever have been. Customers today want...
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Does Automation Lie at the Core of Your Business? Here Are 5 Types of Business Process Automation to Get You Started

Min read: 7
Automation has become a massive focus for companies over the last years, and its adoption...
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Create a Culture of Belonging in 6 Steps – Why and How to Get Started

Min read: 7
We all want our employees to feel happy when they come to work every day....
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How to Launch an Employee Wellbeing Program, 8 Steps to Consider, Guide, Tips

Min read: 7
Ensuring that employees are happy and feel appreciated is a growing focus for businesses worldwide,...
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Top 8 Reasons Why Business Intelligence (BI) Is Crucial in Your Customer Experience Funnel

Min read: 7
It should come as no surprise that customer experience is one of the leading ways...
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The Importance of Service Accessibility, What Is Accessible Customer Service?

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According to research by the World Health Organization, approximately 15% of the world's population experiences...
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Disrupting Your Industry by Providing the Best and Most Updated Customer Experience, 6 Tips on How to Get Started

Min read: 7
Provide your customers with an excellent experience, and they'll be more loyal, buy more products,...
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7 Things Your Support Team Should Do to Create the Ultimate Word to Mouth Marketing Funnel

Min read: 7
When it comes to marketing strategies, word of mouth marketing is one of the most...
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Why Should You Hire a Chief Experience Officer? 6 Reasons to Help You Make up Your Mind

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Businesses today are fiercely customer-centric, primarily competing on customer experience where in the past they...
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How to Turn Customer Service Data into Marketing Insights to Boost ROI, 3 Paths for Achieving Your Goals

Min read: 7
The importance of customer service data in marketing really can't be understated. Customer service staff...
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How and Why You Should Measure Customer Experience ROI – 5 Tips on How to Get Started

Min read: 7
Customer experience is a hot topic in business right now, and we expect this to...
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Early-Stage Startup? Here Are the Top 7 Things Investors Are Looking For!

Min read: 7
When you're in the early stages of a startup, life is exciting, but it's also...
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CommBox in the classroom, eTeacher Customer Success Story

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Who Are The eTeacher Group? "At eTeacher our focus is on bringing together dedicated teachers...
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7 Ways You Can Create a Collaborative and Prosperous Workplace with Cutting Edge Technology

Min read: 7
What company doesn't want to create a highly collaborative and prosperous workplace? Everyone wants to...
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5 Steps You Should Follow to Build the Ultimate Partnership Program for Your SaaS B2B Product as an Early-Stage Startup

Min read: 7
Many B2B SaaS companies have discovered the potential of partnership programs. In the early stages...
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6 Customer Experience Trends That Will Drive Growth for Your B2B SaaS Company, Tips, Guide

Min read: 7
There's perhaps no bigger buzzword in 2020 than "Customer Experience". However, the same could be...
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Utilizing Influencer Marketing to Deliver Awesome Customer Experience – the Definitive Guide

Min read: 7
With around 65% of marketers saying they plan to increase their influencer marketing in the...
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Turning Customer Support into Your Competitive Advantage – 7 Tips to Get Started

Min read: 7
In a world where fierce competition is the new baseline state of being, businesses are...
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8 Call Center Security Trends You Must Follow in 2021

Min read: 7
With 2021 seemingly just around the corner, it's time to start planning for the next...
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NPS (Net Promoter Score) as a Business State of Mind, Will Your Customers Recommend You to Others? 7 Tips!

Min read: 7
Keeping an eye on your Net Promoter Score can be a great way of making...
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SERVQUAL – Why and How You Should Measure the Quality of Service at Your Organization. Tips, Guide

Min read: 7
Ever feel like there's a new business model to learn with each week that goes...
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Dealing with Unresponsive Customers? Here Are 7 Things You Can Do

Min read: 7
Whether it's in your personal life or professional life, you've probably dealt with unresponsive people....
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“Google My Business” – a New Feature You’ll Love, Now Available on Your CommBox

Min read: 7
We are excited to announce that our customers can now integrate their Google My Business...
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The Global Pandemic Is Rewriting the Rules of Customer Service – Here Are 6 Ways to Prepare

Min read: 7
Will coronavirus change the way we do customer service in the future? It looks like...
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Building Online Customer Communities to Deliver Better Customer Support – 4 Things to Consider

Min read: 7
Did you know that on average, communities generate a 6,469% ROI for organizations? Amazing, right?...
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6 Steps You Must Follow to Create the Ultimate SaaS Pricing Model for Your Startup

Min read: 7
"How are you going to monetize?" is one of the first questions people will ask...
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8 Things to Look for When Choosing Your next Omnichannel Platform

Min read: 7
Omnichannel platforms come in all different shapes and sizes and choosing the best platform for...
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8 Best Customer Engagement Tools You Should Start Using Right Now

Min read: 7
Customer engagement tools are all about finding the right tools to help you better interact...
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Best Practices for Delighting Customers and Improving CX in the Automotive Industry

Min read: 8
Competition is extremely high in the auto industry. While other industries can afford to miss...
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Ran Yosef CommBox CMO & Annette Franz discussing the importance of customer journey and personalization in the digital age

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We’ve got Annette Franz here with us today. Annette is the founder and Chief Experience...
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8 Ways You Can Show Customer Appreciation and Why You Should Start Right Away

Min read: 8
When you show customers that you appreciate them, they will positively talk about your business....
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The Importance of Consistency in Customer Service – 7 Things You Can Do to Deliver the Experience Your Customers Want

Min read: 7
When discussing customer service, people usually focus on the more flashy elements. You'll see lots...
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12 Ways to Ace Ecommerce Customer Service

Min read: 7
Ecommerce businesses have been booming over the last few decades due to their accessibility and...
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How to Use In-App Notifications (Properly) to Deliver Outstanding Customer Experience

Min read: 7
In-app notifications can be a great way to utilize a call to action (CTA) and...
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The Power of Localization in Customer Service – Why and How You Should Get Started? a Helpful Guide

Min read: 7
You might have heard the term localization brought up when discussing new products. Companies want...
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Is Tiktok for Business Already Included in Your Marketing Strategy? Here Are 5 Reasons Why It Should Be

Min read: 7
The social media platform TikTok has over 800 million monthly active users and over 1.6...
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Focusing on Employee Experience Should Be a Top Priority When Drafting Your CX Strategy

Min read: 7
Customer Experience (CX) has become a major focus for businesses recently, and it's no accident....
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How to Use Predictive Analytics (The Right Way) to Improve Customer Experience – 3 Expert Tips

Min read: 7
Predictive analytics brings together several disciplines to empower companies to gain insight into their data...
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Dos and Don’ts in Automation – 10 Things You Should Automate and 10 You Shouldn’t

Min read: 7
Automation is the next big thing in business, and we are seeing it adopted at...
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7 Things You Can Do to Promote Diversity and Equality at Your Workplace and Why Your Employees Will Love It

Min read: 7
In the last five years, equality and diversity have come under the spotlight more consciously...
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Providing Improved Customer Service Through Marketing Automation – 3 Easy Ways on How to Get Started

Min read: 7
Automation is booming right now. You will struggle to find an industry, a major organization,...
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Powering Team Collaboration by Using Business Automation Processes – a How-to Guide

Min read: 7
We're in the digital age where competition between organizations is unparalleled. The digitally disrupted economy...
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There is a Growing Demand for Omnichannel Communications in the Education Industry – Here’s Why!

Min read: 7
Omnichannel approaches to both communication and sales are fast becoming the new standard for organizations...
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Improving Lead Generation Strategies Through Awesome Customer Experience

Min read: 7
When people think of lead generation, some common tactics come to mind. People think of...
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The future of customer experience – CommBox CMO, Ran Yosef hosting Shep Hyken

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We’ve got Shep Hyken New York Times and Wall Street Journal bestselling author and CAO...
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12 Things You Can Do to Start Saving on Your Call Center Expenses

Min read: 7
Call centers are a necessary part of the operation for many businesses, but they can...
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Why You Should Care About Effortless Customer Experience and How AI and Automation Can Help

Min read: 7
Customer experience is a top focus for organizations in the digital age, and for many...
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6 Best Customer Service Workflows You Can Easily Use to Deliver a Better Customer Experience

Min read: 7
Put simply, a workflow is a sequence of tasks that need to be done to...
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Why Your Support Agents Should Help in Creating Your Sales Funnel – Best Practices!

Min read: 7
There are so many funnels, processes, guides, workflows, and more involved in the business world...
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5 Things You Can Do to Re-Engage Your Customers After the Pandemic Crisis

Min read: 7
While it will likely be many more months or even years until we can officially...
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Contact Center as a Service (CCaaS) – What Is It? How Your Business Can Benefit from CCaas!

Min read: 7
The world of IT is moving into the cloud! This trend has been happening for...
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Keeping Your Customer-Centric Approach During Hard Times

Min read: 7
The current coronavirus pandemic has plunged many people into hard times, both financially, and in...
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Building Your Sales Pipeline by Using Your Customer Service KPIs for Better Results – How-to Guide

Min read: 7
Your sales pipeline is something you need to plan carefully and get right. The success...
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Digital Customer Communications – 8 Trends You Should Look for in 2021

Min read: 7
The world of customer communications is constantly changing, and with the rate at which our...
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Maintain Strong Organizational Culture While Working Remotely – 6 Tips You Can Easily Adopt

Min read: 8
The organizational culture of a business can affects the happiness and productivity of employees. When...
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Using CommBox’s Electronic Signature to Close More Deals and Get More Done in the Insurance Sector

Min read: 7
Digitization has been a major goal for businesses over the last decade. This move towards...
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Need to Scale Up? How Enterprises Are Using CommBox as the Heart of Their Customer Communications

Min read: 7
Customers are the lifeblood of successful businesses and there's no such thing as a successful...
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Restaurant Chatbots – Your Customers Will Love It! plus 8 Ways It Enhances Customer Experience

Min read: 7
According to CX Network, 53% of companies identify AI as an important tool in creating...
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Join the CommBox Partners Program

Min read: 7
At CommBox we strive to make meaningful partnerships with the companies who need our omnichannel...
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7 Things You Can Do to Better Handle Call Spikes at Your Contact Center

Min read: 7
Every call center will experience spikes in calls at different points throughout the year. Sometimes...
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Using Telegram as a Customer Service Channel – Why You Should and How to Get Started

Min read: 7
Telegram is a great messaging tool that has a ton of benefits when it comes...
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Improving Customer Experience in the Health Sector – Best Practices and Tips

Min read: 7
In 2020 we're seeing huge innovation in the health sector. Historically, the health sector has...
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Customer Retention in the Telecom Industry – How to Do It the Right Way

Min read: 7
The global telecommunications industry had a value of $1.4 trillion in 2019. With the transition...
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Providing Excellent Customer Service through Social Distancing

Min read: 7
Making meaningful connections with your customers can be difficult even in the best of times....
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AI and Business Automation During a Pandemic – 5 Things You Can Do to Stay on Top of Your CX Game

Min read: 7
The ongoing Coronavirus crisis has dramatically changed the way we work, at least in the...
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Customer Survey Questions: Here Are 14 Essential Questions You Should Ask Your Customers

Min read: 7
Thinking of sending out a customer survey? Then you're in the right place. Today we're...
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Improving Customer Experience in the Banking Sector: Here Are 10 Tips You Can Use to Deliver the Best Experience

Min read: 7
Customer experience is the new business buzzword. Every sector is now focused on providing an...
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$1.6 Trillion Is Lost Each Year Due to Poor Customer Service – What You Can Do to Stay out of This Statistic

Min read: 7
A huge $1.6 trillion is lost every year due to poor customer service! This statistic...
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9 Things You Can Do to Inspire Your Remote Support Teams

Min read: 7
Remote working can be a game-changer for businesses when it's handled right! You can save...
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Thinking of Outsourcing Your Customer Service? Follow This 6 Step Guide

Min read: 7
Thinking of outsourcing your customer service operation? If so, then you're in the right place....
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8 Things You Can Do to Help Your Support Team to Handle Multiple Requests During the Pandemic Crisis

Min read: 7
COVID-19, otherwise known as Coronavirus, has had a significant impact on people all over the...
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4 Best Practices to Write Customer Service Emails That Actually Work!

Min read: 8
As a customer service department, the way you deal with your valued customer’s email inquiries...
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5 Ways to Shift Customers to Lower Cost Communication Channels

Min read: 7
How do you keep your customers or get new customers without offering a range of...
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7 Things You Should Look for When Hiring a CIO (Chief Innovation Officer)

Min read: 8
Staying competitive in 2020 is critical. There are so many companies out there and so...
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First Quarter Recap of 2020 at CommBox

Min read: 8
We’ve just finished the first quarter of 2020. Although we are in the middle of...
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Cloud-Based Contact Centers – 7 Tips for Shifting to Home Working

Min read: 7
Working from home has been gaining momentum across all industries in recent years. The movement...
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4 Things You Can Do to Elevate Your Customer Service Agents Experience at Work

Min read: 7
Customer service agents are working on the frontline! They deal with complex and time-sensitive customer...
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How Building Apps Leads to Better Customer Experiences

Min read: 7
For small and medium-sized businesses who built apps before 2016, their main motivation was to...
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Getting Started with AI-Powered Knowledge Base

Min read: 7
Right now, we're right at the start of the AI revolution. AI, machine learning, automation,...
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8 Types of next Level Customer Service Tools You Should Be Using in 2020

Min read: 7
The customer service landscape is rapidly evolving as technology continues to push into new areas....
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6 Golden Rules to Increase Customer Acquisition for Enterprises

Min read: 7
Every enterprise needs new customers to grow and to thrive. However, in a climate where...
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Whatsapp, Growth, and Benefits as a Business Communication Channel

Min read: 8
Social media networks and messaging apps have changed the way we communicate, and for businesses,...
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Sales Chatbots – How to Automate Your Entire Sales Funnel on Your Website or App

Min read: 7
Chatbots are here and they're here to stay! In the last five years, chatbots have...
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7 Tips for Building Your Customer Service Roadmap

Min read: 7
The products or services you offer are important, but they are only one part of...
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From Return on Investment (ROI) to Return on Experience (ROX): Tips on Picking Your CX Strategy

Min read: 7
Businesses in the digital age are investing heavily in customer experience (CX). This is no...
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14 Customer Service Metrics You Should Measure

Min read: 7
In 2023, we run businesses almost as a science. We're interested in the data, the...
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What Is Customer Marketing? Why Use It As A Business Strategy?

Min read: 7
We all realize that customers who are fully engaged are more likely to continue to...
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Why Mapping Customer Journey Is Crucial – 10 Steps You Should Follow

Min read: 8
Having a successful business in 2020 is all about customer experience. This is the area...
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From Newbies to All-Stars – How to Train Your Customer Service Agents to Be the Best

Min read: 8
Highly skilled and experienced customer service agents are in high demand! Not only are customer...
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Removing Customer Phone Support? Here’s Why You Should Keep It!

Min read: 8
Traditional support and service desk models no longer meet the exacting standards of today’s modern...
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When Customer Service Becomes Marketing

Min read: 8
Many companies are now making customer service part of their marketing budget. In the past,...
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Building Humanlike Bots – 6 Winning Tips to Create More Personal Conversations

Min read: 8
Chatbots have skyrocketed in popularity in recent years! Chatbots enhance the customer experience by streamlining...
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How to Take Care of Your Employees So They Will Take Care of Your Customers

Min read: 7
You've probably heard of the phrase "take care of your employees and they'll take care...
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How to Deliver Outstanding Omnichannel Customer Service with Messaging Apps

Min read: 7
To consistently provide excellent customer service, you need to evolve to meet customer expectations. As...
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9 Best Practices for Onboarding Customer Service Agents, A Guide

Min read: 8
Your customer service department is a great opportunity to connect with customers, help them solve...
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How Emojis Can Make or Break Every Customer Experience – 5 Tips for Using Emojis Effectively

Min read: 8
We've come a long way in our communication preferences in the last decade. Emojis used...
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How to Turn Unhappy Customers into Loyal Customers – 7 Best Practices

Min read: 8
Every business has to deal with unhappy customers. Even when you try your best to...
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Why Live Chat and Chatbots Are a Must-Have for Every Website or App in 2020

Min read: 8
In the last five years, we've seen a huge rise in the number of companies...
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10 Reasons for Customer Service Agents Burnout and How to Fix It

Min read: 8
Burnout is a relatively new term in the business world but it's gaining more and...
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8 Proven Ways For Building Employee Engagement

Min read: 7
Engagement is far more than simply being happy at work. The key to whether you...
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10 Winning Customer Service Psychology Tips You Can Adopt to Dominate Your Industry

Min read: 8
"People buy feelings, not things". You'll find this phrase said by business strategists all over...
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Everything You Need to Know About Customer Rewards Programs

Min read: 8
Loyalty is what keeps your customers coming back to you and keeps them away from...
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Personalized Customer Experience – Complete How to Guide!

Min read: 7
According to recent research, 89% of companies compete primarily on the basis of their customer’s...
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Traditional CRM System or Omnichannel Platform – Which One Is Right for Your Business?

Min read: 9
When it comes to managing your customer service, it can be difficult to know which...
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Why Customer Empathy Should Be a Top Priority When Building Your Business Strategy

Min read: 8
Empathy is defined as "the ability to understand and share the feelings of another". When...
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Synchronous and Asynchronous Messaging Channels – Essential Guide

Min read: 8
In this article, we’re going to provide you with the essential guide to Synchronous and...
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Still Not Providing with 24/7 Customer Service? Here Are 9 Reasons Why You Should Start Right Away!

Min read: 7
Many companies still remain resistant to rolling out 24/7 customer service. There are many reasons...
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AI and Automation Are Keys to Your Customer Experience Success

Min read: 7
If you're not focusing on customer experience, then you should be. Here are some statistics...
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Considering Rebranding? Everything You Need to Know and 7 Winning Tips for Rebranding Success

Min read: 8
In the simplest terms, a brand is a result. It's the resulting feeling a customer...
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5 Characteristics of Success for Sales Development Representatives

Min read: 8
We're now firmly in the digital age, racing ahead with the latest tools and tech,...
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The Ultimate Guide for Customer Health Score, a How-To Guide

Min read: 8
At the point when you start your fledgling business, your smaller customer base is easier...
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Eliminating Customer Churn; 11 Ways to Do It Right, Tips, Guide

Min read: 8
You probably have found that it is easier getting new customers than retaining them. However,...
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7 Proven Ways to Make the Most of Your Customer Success Team

Min read: 9
We live in a world where 80% of customers would take their business to a...
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5 Ways to Keep the Human Touch in the Digital Era

Min read: 8
In a world where everything is digital, how do you keep that human touch with...
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12 Ways to Improve Your Customer Journey, the Easy Way!

Min read: 8
As we’re all so aware, the customer is still considered king and every single customer...
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The Complete Guide to Customer Pain Points

Min read: 9
When it comes to pain points, you have to ask yourself "how much am I...
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6 Ways To Use Customer Segmentation to Deliver a Better Customer Experience

Min read: 7
Customer experience is fast becoming the number one priority for businesses all over the globe....
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12 Reasons Why You Should Use SMS as a Business Service Channel

Min read: 7
SMS ...or text messages have been around since 1992 when the first message was sent....
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The Complete Guide For a Successful Digital Transformation At Scale For Enterprises

Min read: 7
Traditional systems used for communications between clients and companies are no longer enough to stay...
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Artificial Intelligence and Deep Learning for Customer Service

Min read: 10
It wasn't so long ago that AI was in the realm of science fiction, a...
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7 Secrets on How to Grow Your SaaS Business, a Guide

Min read: 8
From social media marketing to the Internet of Things (IoT), technological advancements have revolutionized the...
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The Complete Guide to Creating a Frictionless Customer Experience (FCX)

Min read: 9
In today's fast-paced world of on-demand services, entertainment, and products, customers have high expectations. Consumers...
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How Email Marketing Helps Engage With Customers, a Complete Guide

Min read: 8
Studies show that a whopping 269 billion emails were sent and received each day during...
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6 Things You Can Do to WOW Your Customers and Everything You Need to Know About Micro-Moments

Min read: 10
The world of business can be fiercely competitive. In 2019 it seems we are constantly...
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Top Communication Channels Most Used by Customers in 2020

Min read: 9
Depending on your business, there will be a number of communication channels that are the...
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Clarity and Transparency in Customer Service – Clarity as a Business State of Mind

Min read: 8
We live in a world where data breaches are happening at an extreme rate, fake...
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Looking For a Key Differentiator For Your Brand? Try Customer Experience

Min read: 6
Brands of all shapes and sizes are operating in an increasingly competitive world. Everything from...
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Why Customer Service Jobs Became Lucrative – Customer Service in the Digital Age

Min read: 9
Customer service is the frontline of your company. They are the employees dealing with all...
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The Customer Service Experience for Millennials and Gen Z

Min read: 8
With the Baby Boomers taking a back seat, it's time to herald in the new...
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Multilingual Customer Services, Why You Should Offer it!

Min read: 7
In today’s busy digitally connected world, businesses are increasingly becoming more global. International consumers are...
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How to Use Customer Feedback to Generate Sales

Min read: 8
Anyone who has a business knows that they need to do their best to satisfy...
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Is Your Team Ready for the Holiday Season?

Min read: 7
It's that time of year again - Decadent hot drinks, German markets, the same 10...
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Top Contact Center Technology You Should Use For Better Customer Service

Min read: 10
The Appropriate Use Of Technology In Contact Center Operations Can Resolve Even The Biggest Challenges...
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It’s Time to Automate Your Business

Min read: 10
The adoption of Automation and AI is rapidly increasing across the global business landscape in...
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Automate Your Contact Center, Tips, Guide, Get Ready for 2020

Min read: 7
With the digital transformation totally changing the way we work and live our lives, we...
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5 Strategies To Improve Your Customer Service Software

Min read: 4
In the days before everything became digital, customer service was a more face-to-face experience, with...
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The Top 5 Call Center Trends You Need to Be Aware of in 2020

Min read: 7
Digital transformation has become somewhat of a corporate-speak buzzword that gets thrown around a lot,...
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Moving From Multi-Channel to Omnichannel, the Complete Guide

Min read: 8
In this article, we are going to take you through the benefits of moving to...
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Company-Wide Profit Margins Depend On The Actions And Attitudes Of Customer Service Agents

Min read: 8
How To Select, Train, and Empower CSAs To Increase Turnover and Drive Conversion and Customer...
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How and Why You Should Utilize Your Customer Service Team to Boost Sales!

Min read: 7
If you view your sales team and customer service team as completely separate entities, then...
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Do’s and Don’ts in Customer Support

Min read: 8
There was a time when customer service response or support lived in silos, far removed...
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How to Build a Top-Notch Customer Service Team

Min read: 8
It's no secret that high-quality customer service is incredibly important for businesses of all sizes....
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What Is a Customer Service Knowledge Base? Benefits, Tips, a Guide

Min read: 8
In today’s ever more busy world, your customers aren’t able to wait 24-48 hours for...
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How To Create & Maintain Customer-Centric Customer Service Strategy

Min read: 7
A Guide To Building Customer-Centric Customer Service Scripts That Grow Profits By Maximizing Cashflow Efficiency...
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Customer Self Service: The Best-Kept Secret To Customer Satisfaction

Min read: 8
Why Investing In Self Service Customer Support Channels Will Revolutionize How You Do Business At...
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Why Customer Feedback Is Important, Plus 20 Ways to Get It

Min read: 8
So you’ve done everything possible to satisfy your customers. You’re sure you and your customer...
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8 Best Customer Retention Strategies Your Business Should Use

Min read: 7
Staying competitive in the digital age is no easy feat. Consumers are constantly bombarded with...
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Best Customer Support Strategies, Evaluate and Reward Your Team

Min read: 8
According to this great quote from Sam Walton, “There is only one boss. The customer...
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Building An Online Customer Community Is Critical To Your Success

Min read: 7
Online Customer Communities Are The New Essential Mechanism For Driving Increased Sales & Increasing ROI...
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How Data, Analysis, and Reports Can Improve Customer Service

Min read: 7
The way organizations are tackling customer service is Evolving to meet the needs of customers...
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6 Best Ways to Keep Your Employees Happy

Min read: 6
As a CEO or company president, one of the most important elements of your job...
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How Can Chatbots Improve Customer Service?

Min read: 5
Like never before, chatbots are revolutionizing the customer interaction space. Yes, patience is a virtue,...
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Business Success Relies On Tracking & Improving Customer Service KPIs

Min read: 9
Using CommBox Makes Customer Support KPI Measurement Simple So You Can Achieve Your Business Objectives....
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The Power of AI in Customer Service

Min read: 7
Artificial Intelligence (AI) is fundamentally changing the way we work across several different industries. Customer...
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The 5 Phases of the Customer Journey When Onboarding, a Guide

Min read: 8
Understanding your customer is vital, if you understand your customer better, you can provide them...
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Free Trial vs Demonstration, Choosing Which One, a Helpful Guide

Min read: 8
It might seem like a simple answer, but actually, the choice of whether to provide...
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8 Best Customer Service Practices Every Company Should Adopt

Min read: 7
The key to providing good customer service is easily and quickly building a good relationship...
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Implementing An Omni-Channel Customer Service Platform Is Essential To Success

Min read: 8
What Customer Loyalty Is, Why It Is Important, And How Commbox’s Omni-Channel Customer Service Platform...
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Moving From A Traditional Call Center To An Autonomous Omnichannel Contact Center

Min read: 7
The contact centers of the past could be defined as 'tactical' or 'reactive' solutions. Their...
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The Role of Social Media in Customer Service, a Social Media Guide

Min read: 8
Building relations with customers via social media and the way these channels are managed is...
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What Is CommBox? An Inside Look At The Most Advanced Omnichannel Platform

Min read: 7
The world is going through a digital revolution as the use of artificial intelligence (AI) and...
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Boost Your Sales and Customer Service With WhatsApp For Business

Min read: 7
In January 2018, WhatsApp launched its much anticipated WhatsApp Business App to a limited market....
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What Are The Benefits of Business Automation? A Helpful Guide

Min read: 7
Thanks to the development of technology, more and more companies decide to automate their business....
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Why Your Organization Should Adopt An Omnichannel Approach To Customer Communication

Min read: 8

Omnichannel Approach, Why It Is Essential To Success, And How Your Organization Can Execute It?
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What is a Chatbot? CommBox Chat Box, The Best Customer Service Agent

Min read: 7

Chatbots are virtual advisors, consultants or assistants whose task is to talk to an Internet user in real-time.

CommBox Recognized as Leaders and High-Performers in the CX Market by G2

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Build the customer experience
you always wanted

Surprise!
We have rebranded blank

Thank you BumpYard. Hello CommBox

Say hello to CommBox.io, the intelligent customer communication center for live and automated interactions.

We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.

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