Category: Blog
Blog
Experience the new world of autonomous communication.
ChatGPTBusiness MessagingCustomer ExperienceAutomationChatbotCall CenterArtificial IntelligenceCustomer ServiceFacebook MessengerConversational AI
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Sales AutomationGenerative AI for Sales: 5 Practical Use Cases for Boosting Acquisition and How to Get Started
In today’s rapidly evolving business landscape, closing a deal often requires tremendous manual work. From cold calling and lead qualification to endlessly chasing unresponsive leads, the hurdles are numerous. Even when you successfully reach customers, persuading them to make a buying decision is becoming more challenging in the global marketplace, crowded with countless businesses and… Read more
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![Beyond Business Hours: 5 Best Practices for Shifting to 24/7 Service [Minus the Extra Cost]](https://commboxstage.wpenginepowered.com/wp-content/uploads/2023/08/x-247-Service.png)
Customer ServiceBeyond Business Hours: 5 Best Practices for Shifting to 24/7 Service [Minus the Extra Cost]
“Sorry, our agents are currently unavailable” is an all-too-familiar message that no customer wants to hear. Unfortunately it is one that customers often encounter when trying to connect with a business outside of ‘regular’ business hours, such as on weekends or holidays. In today’s fast-paced world where customers demand round-the-clock service, this scenario lowers overall… Read more
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SAPSupercharge Your SAP with CommBox for Effective Customer Communication
SAP has long been one of the leading ERP systems across industries and organizations. Using SAP means you’ll be able to manage your business more efficiently and effectively. However, SAP was not built as a customer communication platform, nor does it try to be one. Like any other management system, it needs to supplement its… Read more
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Autonomous CommunicationsThe era of Autonomous Communication is here
Lately, we’ve been hearing more and more about Autonomous Communication. Is it yet another soon-to-be-forgotten buzzword, or is it a true, fundamental shift in how we do things, as customers, as organizations, and as CX leaders? We, at CommBox, believe it is a new era. A new stage in the way organizations interact with their… Read more
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Generative-AIGenerative AI: Redefining the Equation of Volume-Cost in Customer Service
In the world of economics, there are fundamental principles that we rarely question or debate. We accept, without hesitation, that the forces of supply and demand influence prices, that money holds value, and that economies of scale can drive down the cost per unit. These principles form the bedrock of economic understanding. But what about… Read more
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Customer ServiceCommBox Recognized as Leaders and High-Performers in the CX Market by G2
We are honored to announce that CommBox has been recognized by G2 as a global leader in CX, thanks to our customers and the positive reviews we received. Read more
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Self-ServiceCX Redefined: Evolving Beyond Self Service to Business Messaging
Why It’s Time to Move Beyond Self Service Timing is everything when it comes to connecting with your customers. Customers today have a lot less patience and if your self-service site or app does not answer their questions within a few seconds, you’ve lost them forever. A bad self-service user experience can leave a customer… Read more
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Generative-AIChatGPT for Customer Communication — Scaling Your Business with CX Automation
ChatGPT is a seriously hot topic. Professionals from all industries have been eager to weigh in on the debate that this impressive tech tool has created. There are claims that ChatGPT will revolutionize everything from coding to content writing to customer support. And that’s in its current form. ChatGPT’s creator, OpenAI, is already showing off… Read more
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Call CenterHow to Solve Your Call Center’s Agent Shortage in 5 Simple Steps
If you’re managing a call center or leading a customer service team, an agent shortage is probably one of the top 3 challenges keeping you up at night. Instead of focusing on strategic business initiatives, you find yourself stuck in the non-stop operational wheel of hiring, training, and retaining your service agents. At the same… Read more
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Customer Acquisition7 Lead Generation Metrics You Need To Track Today
Generating qualified leads is no easy task. With so much raw data available at any given time, marketers are having a tough time not getting bogged down by the things that should have enabled them to do better. Ergo, we must understand that data isn’t worth anything unless it can help you enhance your demand… Read more
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