The Manufacturer’s Guide: Using Customer Service to Break into the AI Era
In today’s manufacturing world, speed, precision, and customer satisfaction are non-negotiable. Whether you’re managing global supply chains, delivering complex equipment, or supporting long-term service contracts, your customers now live in an AI world and expect instant, real-time communication. But here’s the challenge: many manufacturing teams are stretched thin, juggling a surge in customer inquiries with […]
Reframing Agentic AI for Brands
There’s no shortage of noise in the AI and CX space today. From “generative” to “intelligent” to “autonomous,” the labels are stacking up—each promising transformation, but rarely delivering clarity. “Agentic AI” is the latest buzzword sweeping the industry—systems that can independently take actions to complete tasks. But instead of debating whether a platform is truly […]
How to Track WhatsApp Conversions from Facebook Ads: The Complete Attribution Guide
WhatsApp Referrals gives you complete visibility into which Facebook ads drive customer conversations by tracking when users click from your ads to WhatsApp Business. This direct attribution helps you measure ad performance based on actual conversations, optimize campaigns, and maximize advertising ROI. Find Your Best-Performing Ads: From Click to Conversation For years, marketers have struggled […]
Why CX Solutions Are Failing to Deliver on Their Promise of True Automation
Hidden Limitations & The Great CX Plateau The customer service industry has reached a critical inflection point. While 90% of businesses believe they’re meeting customer expectations, only 11% of customers report they are very satisfied with their service experiences. There’s also clear agreement on what’s broken: nearly 40% of both businesses and customers report their […]
70 Key Features Released in 2024: Your Wishlist Meets Our Innovation
Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused roadmap. That’s total of 70 features released in a single year. This achievement reflects our commitment to exceptional customer service – a value we’ve shared with partners like you for […]