The Impact of Generative AI Chatbots on Customer Satisfaction
In the dynamic landscape of today’s fast-paced digital world, businesses are in a perpetual pursuit of cutting-edge solutions to elevate customer satisfaction. One technological innovation that has emerged as a pivotal player in revolutionizing customer service is Generative AI-powered Chatbots. These AI-powered conversational agents are reshaping the very fabric of how companies engage with their […]
How to get started with AI in 5 simple steps
By Dvir Hoffman, CEO at CommBox. How to get started with AI in 5 simple steps Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings.. The challenge in 2024? Businesses of all sizes and across all industries need to find […]
5 business takeaways from packed UK customer service event
By Vered Shani. One of the most valuable perks of attending industry events is gaining insight into the business strategies of similar companies. Especially when it comes to how they plan on leveraging this year’s biggest trend: AI in customer service. November’s UK Engage Summit really delivered, with high-profile brands in attendance including Amazon, Vodaphone, […]
Save Your Agents’ Time and Reduce Customer Service Costs with a Live Chatbot
In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. One such groundbreaking tool is the live chatbot. There is very little doubt today that it revolutionizes the way companies, and customer support services interact with their customers. This article explores in […]
Craft Your Customer Service Chatbot in 5 Steps with ChatGPT
Craft Your Customer Service Chatbot 1. The Evolution of Customer Interactions In such a rapidly changing landscape of customer service, businesses are continually working hard to find innovative ways to enhance customer interactions for better efficiency and pleasing experience. The rise of artificial intelligence (AI) has really paved the way for the integration of chatbots into customer […]
Beyond Business Hours: 5 Best Practices for Shifting to 24/7 Service [Minus the Extra Cost]
“Sorry, our agents are currently unavailable” is an all-too-familiar message that no customer wants to hear. Unfortunately it is one that customers often encounter when trying to connect with a business outside of ‘regular’ business hours, such as on weekends or holidays. In today’s fast-paced world where customers demand round-the-clock service, this scenario lowers overall […]
Generative AI for Sales: 5 Practical Use Cases for Boosting Acquisition and How to Get Started
In today’s rapidly evolving business landscape, closing a deal often requires tremendous manual work. From cold calling and lead qualification to endlessly chasing unresponsive leads, the hurdles are numerous. Even when you successfully reach customers, persuading them to make a buying decision is becoming more challenging in the global marketplace, crowded with countless businesses and […]
How to Solve Your Call Center’s Agent Shortage in 5 Simple Steps
If you’re managing a call center or leading a customer service team, an agent shortage is probably one of the top 3 challenges keeping you up at night. Instead of focusing on strategic business initiatives, you find yourself stuck in the non-stop operational wheel of hiring, training, and retaining your service agents. At the same […]
Supercharge Your SAP with CommBox for Effective Customer Communication
Effective Customer Communication. SAP has long been one of the leading ERP systems across industries and organizations. Using SAP means you’ll be able to manage your business more efficiently and effectively. However, SAP was not built as a customer communication platform, nor does it try to be one. Like any other management system, it needs […]
The era of Autonomous Communication is here
Autonomous Communication. Lately, we’ve been hearing more and more about Autonomous Communication. Is it yet another soon-to-be-forgotten buzzword, or is it a true, fundamental shift in how we do things, as customers, as organizations, and as CX leaders? We, at CommBox, believe it is a new era. A new stage in the way organizations interact […]
The New Era of Generative AI Customer Service: Empowering Humans with Automation
Welcome to a new era of AI customer service, where generative AI is redefining customer interactions, making them more personalized and efficient, while amplifying the human touch. In this blog, we’ll dive into this new era and explore how embracing Generative AI can benefit customer service and support teams, and why it’s a crucial tool […]
The New Era of Customer Service: Merging Conversational AI and Generative AI to Elevate CX
In recent years, a remarkable transformation has taken place across various industries, ushering in a new era of customer service. This transformation is powered by the rapid emergence of conversational AI and generative AI. Both are incredibly intelligent technologies, each has its different purposes and uses. These cutting-edge AI tools have become invaluable in enhancing […]
