How to Solve Your Call Center’s Agent Shortage in 5 Simple Steps
If you’re managing a call center or leading a customer service team, an agent shortage is probably one of the top 3 challenges keeping you up at night. Instead of focusing on strategic business initiatives, you find yourself stuck in the non-stop operational wheel of hiring, training, and retaining your service agents. At the same […]
Startups: How To Choose The Right Customer Service Channel
Business plans, advertising, sales pipelines, fulfillment… when you start a new business, there’s a lot to think about. But behind the buzzwords – the metrics, the math, the marketing – there’s one good, old-fashioned principle that underpins every successful business in the world. Customer service. Because keeping your customers happy isn’t just good for your karma. It’s good […]
Commbox Video Chat & Web Call: Enhance Your Customer Experience
Efficient Customer service is becoming more challenging to provide due to innovation and changes in customer expectations. Nowadays, consumers are becoming more impatient, expecting any service to be on digital channels and available upon demand. 71% of consumers even prefer to communicate through multiple digital channels they usually use, like WhatsApp, Facebook Messenger, Instagram, Chat, […]
Dealing with Unresponsive Customers? Here Are 7 Things You Can Do
Whether it’s in your personal life or professional life, you’ve probably dealt with unresponsive people. Sometimes you build up a rapport with someone, and everything seems to be going well. Then, with no explanation, they just stop responding. You have been ghosted! Being ghosted can be extremely jarring and unsettling, even for the most resilient […]
