CommBox Logo transparent

How to Solve Your Call Center’s Agent Shortage in 5 Simple Steps


If you’re managing a call center or leading a customer service team, an agent shortage is probably one of the top 3 challenges keeping you up at night. Instead of focusing on strategic business initiatives, you find yourself stuck in the non-stop operational wheel of hiring, training, and retaining your service agents. At the same […]

Startups: How To Choose The Right Customer Service Channel

CommBox Blog - Customer-Service

Business plans, advertising, sales pipelines, fulfillment… when you start a new business, there’s a lot to think about. But behind the buzzwords – the metrics, the math, the marketing – there’s one good, old-fashioned principle that underpins every successful business in the world.  Customer service. Because keeping your customers happy isn’t just good for your karma. It’s good […]

Commbox Video Chat & Web Call: Enhance Your Customer Experience

Commbox Video Chat & Web Call Enhance Your Customer Experience. Video Call Chat. © Rawpixelimages -- Dreamstime-

Efficient Customer service is becoming more challenging to provide due to innovation and changes in customer expectations. Nowadays, consumers are becoming more impatient, expecting any service to be on digital channels and available upon demand. 71% of consumers even prefer to communicate through multiple digital channels they usually use, like WhatsApp, Facebook Messenger, Instagram, Chat, […]

Dealing with Unresponsive Customers? Here Are 7 Things You Can Do

CommBox Blog - Botchat

Whether it’s in your personal life or professional life, you’ve probably dealt with unresponsive people. Sometimes you build up a rapport with someone, and everything seems to be going well. Then, with no explanation, they just stop responding. You have been ghosted! Being ghosted can be extremely jarring and unsettling, even for the most resilient […]

CommBox Era AI Generative AI for Customer Service Automation

Leverage Generative AI to boost automation and & agent efficiency

Leverage AI chatbots, custom workflows, ChatGPT and more

Connect agents across channels to offer an omnichannel experience

Tailor CommBox to your needs with complete client-level customization

Engage thousands of customers in a single click

Make informed decisions with dashboards and reports

Integrate seamlessly with every channel, system & app


Already have an account? Sign in