Businesses are widely deploying AI-powered service chatbots to improve customer service and increase sales. In fact, between 2018 and 2020, the adoption of chatbots increased by 67%.
More recently, Covid-19 accelerated the adoption of chatbots. The majority of industry leaders (81%) said the pandemic changed their technological needs and 73% see it affected how they interact with customers.
According to business leaders, chatbots increase sales by an average of 67%. a crucial fact for any company’s revenue. Another important fact is that 69% of consumers prefer chatbots as a customer service channel.
Considering these facts, one possible way to generate sales is to use chatbots to enhance your customer experience. Businesses providing a better customer experience could grow their revenue, as 86% of customers are willing to pay 13%-18% more for a better customer experience.
Before we dive deeper, let’s better understand what chatbots are and how to use them to increase sales and grow revenue.
Chatbots are AI-powered conversational assistants created to communicate with customers without human intervention. Powered by machine learning capabilities, chatbots learn to understand human behavior, communicate more naturally and constantly improve the customer experience. Companies using chatbots can optimize their entire customer service process by automatically solving common customer inquires.
Chatbots automatically engage customers on your site, get their details and identify whether they are potential customers. If possible, bots will complete the sale process themselves.
An Instagram bot, for example, can interact with users who liked your page or are interested in your products and automatically walk them through the purchase process. They can also ask them for contact details such as phone number, email, name, occupation, and more, for later purchase.
Chatbots can interact with multiple customers simultaneously in a fun and friendly way while keeping the brand’s unique tone and voice.
For example, you can use assistant bots in eCommerce websites or healthcare portals, so customers would feel comfortable reaching out to them for questions.
Use bots for branding activities to increase customer engagement, build relationships and ultimately convert them to sales.
Unlike human sales agents, bots don’t sleep at night or have set working hours. Bots can offer products around the clock in multiple languages and time zones, directing customers towards their next purchase. Use bots to maintain customer relationships and generate sales over time.
Customers often ask your business the same questions about similar products. Instead of wasting resources answering the same questions one by one over and over again, let chatbots do the work for you. Bots can answer common questions about products and ease the purchasing process for customers. You can focus your resources and efforts on generating more sales and grow your business.
Consumers feel more comfortable purchasing products directly through a Chatbot, as long it provides a positive shopping experience. All you need is a chatbot that is built especially for this purpose.
Customize your chatbot to be a friendly shopping assistant that will offer products within the conversation. Use chats to lead customers to add more products to their shopping cart or leave their details for more information. Later, you can contact your potential customers by phone or chat and shorten your sales cycle.
Meet Commbox – a leading AI-powered omnichannel customer communication platform offering smart chatbots that improve your customer engagement and generate more sales for your business.
Commbox’s chatbot solution provides smart capabilities:
The Commbox smart chatbots allow you to:
Commbox’s chatbots are customizable. You can define bots according to specific use cases, so bots would conduct conversations using specific words and phrases while keeping the same tone and style. If your bots speak the same as your customers, they can improve the odds of selling.
If you have Commbox chatbots, sales agents don’t need to waste time on simple assignments. Bots answer frequently asked questions and take care of time-consuming tasks instead of human agents. That way, sales agents can focus on more important tasks and sales conversations, improving their productivity per customer.
Commbox’s chatbots automate your lead generation process, provides vital information to customers and onboard them till they are determined as qualified leads, all is fully automatic. Sales agents get the most qualified leads and can focus on converting them to sales.
Commbox AI-powered chatbots are available to customers seven days a week on multiple languages and communication channels such as Websites, WhatsApp, Facebook Messenger, Telegram, Instagram and more. The bots are implemented in your website or application, providing a seamless customer experience.
Using Commbox, build your own personalized bots according to a specific use case in just a few minutes. No coding skills are required.
Customers reaching out to your business can easily get information and solve common issues through Commbox. No need for live agents, except in complex cases requiring a human touch.
Commbox WhatsApp Business – As an official partner of WhatsApp, Commbox also offers a unique self-service WhatsApp chatbot through which customers can solve their requests instantly, in an encrypted and simple platform.
Commbox’s chatbots successfully scaled up customer communication and sales processes for leading brands in various industries such as telecom, finance, retail, healthcare and more.
One astonishing case is Clarks Shoes – a leading show retailer which implemented Commbox and solved 25% of inquiries using chatbots. Clarks also produced a 99% improvement in SLA, reducing response time from 5 days to one hour.
Using chatbots is essential to increase sales. While chatbots automate the entire sales cycle 24/7, your sales, support and customer success teams can focus on onboarding new customers, retention, loyalty programs and more.
Use Commbox’s chatbots to generate more sales, achieve higher customer satisfaction, and lower churn rates over time, while you provide a 24/7 omnichannel customer experience.
Commbox offers an innovative solution for automated customer interactions, creating a holistic customer communication experience. Using the Commbox platform, companies and enterprises can automate recurring tasks that are excessively time-consuming, allowing your agents to focus on more important tasks. Commbox paves the way for autonomous business communication without losing the quintessential human touch.
Commbox’s mission is to pave the way for companies worldwide to become autonomous enterprises, without losing their quintessential human touch.
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.Read full story