CommBox is a powerful tool that lets you manage all of your customer communications seamlessly directly from your CRM and ERPs.
CommBox provides a complete omnichannel experience for your customers. Whether it's through WhatsApp, SMS, chat, social media, email, video, voice, and more! All communications are handled effectively through one smart inbox.
Easily see the big picture and understand all communication statuses. Get a high-level visual overview of your team's work. Rapidly understand your team's performance to make sure everyone is on track.
With CommBox repetitive tasks can be diverted to self-service by automation to reduce the load of the agents while at the same time enable customers to access services 24/7.
For large and midsize enterprises that need to manage multiple service channels and strive for seamless communications, the CommBox platform bridges the gap between automated processes and human contact. Save in operational costs by automating everything that can be automated and leave the more complex tasks for the live agents.
CommBox offers an ultimate communication solution for for teams using SAP. Omnichannel by design, all channels and conversations are in one place, making SLA compliance, assignments, tagging and routing super easy.
Provide state-of-the-art customer service.
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.Read full story