One smart inbox, provide seamless and instantaneous responses by harnessing the power of AI- powered Chatbots.
Seamless integration with SAP C4C to get you up and running in no-time.
Smart routing engine built to boost agent efficiency and increase the satisfaction of both agents and customers.
One Powerful customer communication solution
CommBox provides a complete omnichannel experience for your customers. Whether it's through WhatsApp, SMS, chat, social media, email, video, voice, and more! All communications are handled effectively through one smart inbox.
CommBox dashboard
See the bigger picture
Easily see the big picture and understand all communication statuses. Get a high-level visual overview of your team's work. Rapidly understand your team's performance to make sure everyone is on track.
Communication on autopilot
Automate 70% of your repetitive tasks
With CommBox repetitive tasks can be diverted to self-service by automation to reduce the load of the agents while at the same time enable customers to access services 24/7.
Cost efficient communication
Save in operational costs
For large and midsize enterprises that need to manage multiple service channels and strive for seamless communications, the CommBox platform bridges the gap between automated processes and human contact. Save in operational costs by automating everything that can be automated and leave the more complex tasks for the live agents.
CommBox offers an ultimate communication solution for for teams using SAP. Omnichannel by design, all channels and conversations are in one place, making SLA compliance, assignments, tagging and routing super easy.