Just example text Track your customers using our AI-powered platform and offer them advanced self-service tools such as bots, virtual IVRs and navigators

Streamline Service by Automating Processes

• Automate processes using integrated data from all internal systems (CRM, ERP, billing, etc.)
• Provide automatic offers and suggestions to customers by their specific characteristics, communication history and intents
• Use frequently asked questions, automated knowledge base and canned responses

Offer automated helpdesk for technical support (for example, guide your customers through configuring or fixing their devices)

• Handle tasks, send alerts and trigger processes automatically

Deploy Innovative Customer Service Tools

• Provide smart self-service using bots and navigators
• Divert phone calls to self-service, virtual or live digital agents through virtual IVRs
• Automatically load forms in the middle of a conversation with a bot
• Switch between virtual agents (and automated processes) to live agents seamlessly