CommBox Conversational AI Platform & WhatsApp API Solution
WhatsApp Customer Support Automation -Ready for Enterprise
Launch WhatsApp support fast. Keep it controlled. Scale it with confidence.
CommBox is an AI customer engagement platform that helps CX teams quickly turn WhatsApp into an enterprise-grade service channel to reduce call volume, respond faster, and deliver exceptional customer service.
Instantly Make WhatsApp Your Most Effective Service Channel
60%
Calls shifted to WhatsApp
57%
Automation Rate
30%
Reduction in operational costs
7.6X
Increase in new customer acquisition
Deliver personalized support, 24/7
Give customers fast, relevant help on WhatsApp and messaging – any time, with full context carried across conversations.
Reduce workload with automaton
Resolve common requests automatically with AI agents by connecting WhatsApp to your core business systems.
Manage CX in a unified workspace
Handle all customer conversations in one place – with routing, tagging, SLAs, and reporting for supervisors and CX leaders.
CommBox connects our 1000+ clinics, 14 hospitals and 4000 agents to a single WhatsApp number. With CommBox, we automated 47% of patient requests on WhatsApp, improved CSAT by 28%"
Gil Ruda, Head of Digital at Clalit Health
Top Use Cases for WhatsApp in CX
From ticket creation and technical support to CRM updates and outbound campaigns
Customer Support
Deliver personalized support 24/7 with updates, confirmations & notifications.
Marketing
Optimize marketing efforts and boost conversions with customized, bulk campaigns
Sales
Automate lead gen and payments. Send alerts and support during sales cycle.
Security
Authenticate customers using two-factor authentication and one-time passwords
WhatsApp for Customer Service
Offer 24/7 Service Drive CSAT
Utilize conversational AI via WhatsApp to resolve end-to-end use cases: answer FAQs, provide delivery statuses, automate renewals and route complex tasks to live agents – with a conversational AI chatbot on WhatsApp.
3X your agent productivity by adding WhatsApp to your contact center. Connect with customers effortlessly and solve complex queries faster without hiring more agents.
Get a deep analysis of customer satisfaction through WhatsApp surveys. Use Dashboard to analyze and identify recurring queries through tags and keywords. Optimize customer journeys backed by real-time data.
WhatsApp Marketing
Boost Conversions with WhatsApp Campaigns
Schedule and send promotional offers via WhatsApp to increase customer engagement and conversions.
Send out the latest news, newsletters, events, and offers with a personalized invitation in a few clicks.
Trigger automated reminders in case of cart abandonment to recover and increase transaction value.
WhatsApp for Sales
Drive Conversions with WhatsApp Automation
Trigger personalized product upgrade offers and renewals upon the due date. Connect an AI chatbot to continue the chat and seal the deal.
Engage, capture and qualify leads effortlessly via WhatsApp. Use conversational AI agents to ask questions, identify high-potential prospects and route them to sales reps.
Book more meetings faster and boost show rates through automate meeting scheduling via WhatsApp. Seal the deal faster and boost income.
WhatsApp for Security
Keep Customers Data Secured with Two-Factor Authentication
Authenticate customers safely through One-Time Passwords (OTP) and two-factor authentication, sent automatically via WhatsApp.
Help customers set up new accounts by verifying their identity and sending initial passwords via WhatsApp.
Advanced WhatsApp Features in CommBox:
Business Automation
Automate workflows- ticket routing, renewals, account changes, order updates, billing inquiries – using AI agents that can resolve end-to-end tasks. Give human agents AI Assist to automate busywork, provide accurate answers from a knowledge base, and generate instant conversation summaries to increase agent productivity.
AI Agents
Deploy AI agents on WhatsApp to provide real-time answers from data, knowledge bases, and policies.
Unified Workspace
Manage all customer conversations—WhatsApp, voice, webchat, email, social—inside one workspace fully synced with SAP to easily auto-assign conversations, collaborate, view history, seamlessly handoff and more.
WhatsApp Campaigns
Proactively reach customers with approved, personalized WhatsApp messages for updates, reminders, and notifications. Use WhatsApp Groups at scale to create and moderate groups centrally for updates, coordination, and service communication.
WhatsApp Coexistence
Keep the WhatsApp Business App—add enterprise control. CommBox mirrors WhatsApp Business App conversations in real time, giving supervisors visibility and automation.
Instantly Integrates with All Your Business Systems
Leverage all customer data • Automate backend tasks • Unified workspace • Real-time sync
WhatsApp Is Just the Start. CommBox Runs the Rest.
- All channels, one workspace: voice, WhatsApp, chat, email, and web in one place
- AI built for real operations: AI agents that follow your workflows, rules, and brand
- Fast, low-risk AI adoption - launch quickly using existing systems
- Deep enterprise integrations: connect directly to systems to resolve requests end to end
FAQ
How fast can we launch WhatsApp customer service?
Most teams go live in weeks, not months. CommBox integrates with your existing systems and workflows, so there’s no rip-and-replace.
What is CommBox?
CommBox is an AI-powered customer engagement platform that helps enterprises offer customer support across WhatsApp, voice, messaging, and web—combining automation with human-led service in one platform.
Can WhatsApp be automated for customer support?
Yes. CommBox enables AI-powered automation on WhatsApp that resolves common requests end to end and hands off to human agents when needed.
Is CommBox built for enterprise security and compliance?
Yes. CommBox is designed for regulated environments, with full governance, auditability, and enterprise-grade security.
Can we keep using the WhatsApp Business App?
Yes. Agents and field teams continue working in WhatsApp as usual, while supervisors manage conversations, SLAs, and reporting in CommBox.
What is WhatsApp Coexistence?
WhatsApp Coexistence mirrors WhatsApp Business App conversations into CommBox in real time, giving the business visibility, automation, and control – without changing how teams work.
Make WhatsApp Your Most Effective Service Channel
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