Product

AI Agents
Our AI Agents resolve 40% of inquiries end-to-end, no matter how complex

Omnichannel
Customers contact you on any channel, agents respond from one workspace

Integrations & Automations
Connect your existing systems and automate workflows without coding

Outbound Campaigns
Proactive messaging campaigns that drive engagement and conversions

BI & Analytics
Dashboards with drill-down insights to manage shifts and optimize performance

Voice Bots
AI voice agents that handle calls and transfer to your existing systems.

CommBox Era AI
Leverage Generative AI to boost automation and & agent efficiency

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Solutions
CommBox for Digital Service
Provide exceptional service across all digital channels with humans and AI bots

CommBox for Sales & Marketing
Streamline acquisition, lead generation and customer engagements to win every deal

CommBox for HR
Win top talents with AI-powered digital engagement

Telecom

Retail & eCommerce

Insurance

Healthcare

Financial Services

Automotive

Logistics

Hospitality

Utility

Education

Government
Resources

Blog
All the latest trends and innovations in CX automation

Customer Portal
Explore our resources, how-to guides, and training programs

Press Room
News articles, press releases and more

Customer Stories
Read how leading brands grow with us

Developer Center
All tools, information and APIs

Webinars & eBooks
CX best practices straight from the experts.

GENERATIVE AI EBOOK
Read the guide and leap into the new era of AI customer service

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Pricing
Company
About CommBox

Partners

Careers

Contact Us

OMINCHANNEL AGENT WORKSPACE

Across All Channels, in a Single Place

Deliver exceptional customer experiences with a robust omnichannel agent workspace powered by AI and automation that offers seamless integrated support across all channels.

Boost agent productivity

Centralize all customer conversations—inbound and outbound—across every digital channel in one workspace. Combine automated flows for routine inquiries with human oversight, allowing agents to intervene seamlessly with complete context. Eliminate channel switching complexity by managing all customer interactions in a unified platform.

Route in a click - with context

Resolve inquiries as efficiently as possible with the ability to prioritize, assign and reallocate resources in the click of a button. Our robust routing engine ensures efficient agent workflow with business rules that allow brands to utilize self-service and automation when possible, saving time and cost. Agents and managers see context, templates, history, and intent right from the workspace, allowing teams to provide the best customer experience possible.

Remove the friction of fragmented channels

Connect with customers across all channels with integrated, seamless support available 24/7. Unify customer conversations in a single thread across multiple support channels through native Kustomer platform integration, improving agent efficiency and customer retention

Deliver hyper-personalized experiences

The Agent Workspace empowers agents to understand customers and tailor every experience to meet specific customer needs. From determining the preferred mode of communication, such as text, video, or voice, to gleaning actionable insights, the workspace makes it easy for agents to create hyper-personalized experiences that make customers feel understood.

Ensure exceptional customer experiences across all channels

Create consistent customer experiences backed by complete customer visibility for your agents. Leverage advanced analytics, customizable BI dashboards, and intuitive reporting to proactively optimize efficiency and service levels. Real-time insights from both automated and human interactions drive data-informed decisions that enhance operations and customer satisfaction.

Autonomous CX Essentials

Everything needed to create efficient, personalized experiences for exceptional customer service.

Generative-AI

Smart Routing

Group Conversations

Knowledge Base

Insights

Generative-AI

Smart Routing

Group Conversations

Knowledge Base

Insights

Simple, yet powerful

Unleash the power of your customer service dream team: humans agents and automated agents working together for faster resolution. With CommBox, you gain the ability to take control, adapt with ease, and foster growth.

Omnichannel

Seamlessly route conversations to the right agent at the right time, while enabling easier on boarding and agent retention. CommBox enables a seamless experience that empowers agents to deliver exceptional customer service.

Integration & customization

Pre-integrated with your enterprise business systems, CRM platforms, and third-party applications, while allowing rich customization options to align with specific business needs.

Proactive messaging & campaigns

Proactively reach out to customers across any digital channel, sending updates or additional information. Utilize predefined triggers to automate and ensure timely customer outreach. Stay effortlessly on top of the customer journey and initiate engagement.

Automated experiences, integrated into your systems

Stand out from the crowd by tailoring experiences on your customers channel of choice, leveraging business data to reach higher conversions and satisfaction. On-to-one communications or campaigns made easy with CommBox.

Tech Specs

CommBox Connect is easy to implement, secure and customizable, ensuring that platform transition and development are a breeze for your team.

Leap into the future
of automated customer service