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Discover the new era of AI-powered customer experience for improved business outcomes.

Agentic-AI-CommBox-Mckinsey-report

McKinsey’s New Report on Agentic AI: Why Trust Defines Success
Why AI Pilots Fail

Why 95% of AI Pilots Fail and Where Enterprises Are Getting AI Right

How Conversational Websites Drive Conversions in Marketing
Conversational Websites

10 Reasons to Make Your Website Conversational

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Agentic Thoughts, Real Outcomes_ What Actually Matters to Brands Considering CX AI
Automation, Artificial Intelligence, Business Automation, Conversational AI, Customer Experience, Customer Service, Generative AI

Reframing Agentic AI for Brands

There’s no shortage of noise in the AI and CX space today. From “generative” to...

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WhatsApp Referrals Facebook ad attribution via CommBox
WhatsApp Business

How to Track WhatsApp Conversions from Facebook Ads: The Complete Attribution Guide

WhatsApp Referrals gives you complete visibility into which Facebook ads drive customer conversations by tracking...

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The 15-Minute Delay Heard Around the World (1)
Automation, Business Automation, Call Center, Customer Experience

HP’s Customer Service Fail: Why Bad CX Backfires (and How to Avoid It)

HP’s Recent Customer Service Controversy Shows Why Companies Need Better CX Strategies Last month, HP...

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digital healthcare
Business Automation, Automation, Business Messaging, Conversational AI, Customer Acquisition, Customer Experience

What America Can Learn From The World’s Most Digital Healthcare System

After spending 17 years in the United States, my return to Israel three years ago...

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Blog_ The Great CX Plateau
Artificial Intelligence, Analytics, Automation, Business Automation, Marketing Strategy

Why CX Solutions Are Failing to Deliver on Their Promise of True Automation

Hidden Limitations & The Great CX Plateau The customer service industry has reached a critical...

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70 new features in CommBox 2024
Artificial Intelligence, Analytics, Automation, Business Automation, Marketing Strategy

70 Key Features Released in 2024: Your Wishlist Meets Our Innovation

Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like...

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