Blog

Discover the new era of AI-powered customer experience for improved business outcomes.

Why AI Pilots Fail

Why 95% of AI Pilots Fail and Where Enterprises Are Getting AI Right

How Conversational Websites Drive Conversions in Marketing

Conversational Websites

10 Reasons to Make Your Website Conversational

Product Leader in AI

Why Your Website Should Talk Back – Insights from a Product Leader in AI

Stay in the loop

Get the latest industry trends and best practices in CX, messaging and automation straight to your inbox.

WhatsApp Referrals Facebook ad attribution via CommBox
Blog

How to Track WhatsApp Conversions from Facebook Ads: The Complete Attribution Guide

WhatsApp Referrals gives you complete visibility into which Facebook ads drive customer conversations by tracking...

Read more
The 15-Minute Delay Heard Around the World (1)
Automation, Business Automation, Call Center, Customer Experience

HP’s Customer Service Fail: Why Bad CX Backfires (and How to Avoid It)

HP’s Recent Customer Service Controversy Shows Why Companies Need Better CX Strategies Last month, HP...

Read more
digital healthcare
Business Automation, Automation, Business Messaging, Conversational AI, Customer Acquisition, Customer Experience

What America Can Learn From The World’s Most Digital Healthcare System

After spending 17 years in the United States, my return to Israel three years ago...

Read more
Blog_ The Great CX Plateau
Artificial Intelligence, Analytics, Automation, Blog, Business Automation, Marketing Strategy

Why CX Solutions Are Failing to Deliver on Their Promise of True Automation

Hidden Limitations & The Great CX Plateau The customer service industry has reached a critical...

Read more
70 new features in CommBox 2024
Artificial Intelligence, Analytics, Automation, Blog, Business Automation, Marketing Strategy

70 Key Features Released in 2024: Your Wishlist Meets Our Innovation

Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like...

Read more
CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience (2)
Press Release

CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience

CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience Boston, MA – Nov....

Read more

Get the CX best practices straight from the experts.