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Discover the new era of AI-powered customer experience for improved business outcomes.

Conversational Websites

10 Reasons to Make Your Website Conversational

Product Leader in AI

Why Your Website Should Talk Back – Insights from a Product Leader in AI

CommBox Airline Hyper Personalized, Agentic Airline Travel Agent  

Navigating the Storm by Design: How Orchestrated CX Transforms Airline Crisis Management

How AI Changed What Customers Expect From Your Website

How AI Changed What Customers Expect From Your Website

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speed
Blog, Business Automation, Generative AI

Speed Is the Moat: Future-Proofing Your CX Journeys

Speed Is the Moat: Future-Proofing Your CX Journeys Shavuot is one of my favorite holidays....

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SERVQUAL – Why and How You Should Measure the Quality of Service at Your Organization.
Blog, Business Automation, Generative AI

SERVQUAL – How You Should Measure the Quality of Service at Your Organization

Ever feel like there’s a new business model to learn with each week that goes...

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The Manufacturer's Guide: 
Using Customer Service to
 Break into the AI Era
Blog, Business Automation, Generative AI

The Manufacturer’s Guide: Using Customer Service to Break into the AI Era

In today’s manufacturing world, speed, precision, and customer satisfaction are non-negotiable. Whether you’re managing global...

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Agentic Thoughts, Real Outcomes_ What Actually Matters to Brands Considering CX AI
Automation, Artificial Intelligence, Blog, Business Automation, Conversational AI, Customer Experience, Customer Service, Generative AI

Reframing Agentic AI for Brands

There’s no shortage of noise in the AI and CX space today. From “generative” to...

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WhatsApp Referrals Facebook ad attribution via CommBox
Blog

How to Track WhatsApp Conversions from Facebook Ads: The Complete Attribution Guide

WhatsApp Referrals gives you complete visibility into which Facebook ads drive customer conversations by tracking...

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The 15-Minute Delay Heard Around the World (1)
Automation, Business Automation, Call Center, Customer Experience

HP’s Customer Service Fail: Why Bad CX Backfires (and How to Avoid It)

HP’s Recent Customer Service Controversy Shows Why Companies Need Better CX Strategies Last month, HP...

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