10 Reasons to Make Your Website Conversational
Why Static Sites Are Falling Short—And How Leading Brands Are Responding Let’s be honest: most websites weren’t built for how people actually behave in the digital world anymore. They’re packed with pages, menus, and make you dig through webpages for answers. Meanwhile, your customers are used to AI and now expect something else entirely—speed, simplicity, […]
Why Your Website Should Talk Back – Insights from a Product Leader in AI
You’ve experienced this: You visit a website to do one simple thing: download a bill, find a number, check a price—and within 30 seconds, you’re lost in menus. But instead of getting what you need, you’re stuck clicking through endless menus and down a rabbit’s hole of web pages. It’s not that companies don’t care. […]
How AI Changed What Customers Expect From Your Website
Your customers’ brains have been rewired by AI. They now expect every online interaction to feel like a conversation with ChatGPT—instant, intelligent, effortless. The problem? Your website still expects customers to hunt through menus like it’s 2005. Drop-down navigation, digging through webpage after webpage trying to find what they need. If your website requires a […]
5 Steps to Audit Your Customer Service
As a business owner, you must provide excellent customer service. By helping customers out in any way you can, you help improve relationships with existing customers who, in turn, will swear their loyalty to your brand. But customer service isn’t just about answering questions from emails and phone calls. It’s about how you and your […]
Work From Home: How to Collaborate Effectively With Your Remote Teams
Work From Home. You likely won’t be shocked to hear that a lot of us are working remotely right now. In 2022, it is estimated that about 26% of all employees will be full-time remote workers, according to research from Upwork. While Covid-19 has obviously been a big driver, this isn’t a short-term trend. Indeed, that […]
CommBox CRM Integration: Utilize Omnichannel Solutions to Build Long-Term Customer Relationships
CRM integrations are crucial for your business. Customer relationships are challenging to build and maintain, especially at large scales. That’s why 91% of businesses with over 10 employees use CRM systems (Customer Relationship Management). CRM systems are designed to help companies build, manage, and improve customer relationships through features, software, or applications. Among the top […]
Customer Communication in the Hospitality and Tourism Industry: Overcoming Challenges
Hospitality and Tourism Industry. Customer Communication in the hospitality and tourism industry is rapidly changing due to industry events. The hospitality and tourism industry took one of its biggest hits in 2020. According to the U.S. Travel Association, international travel and business travel showed the sharpest declines due to COVID-19. Global travel spending in the […]
How to Create WhatsApp Business Chatbots Your Customers Will Love
WhatsApp Business Chatbots. Instant messaging has become the number one way we communicate. Unsurprisingly, WhatsApp is the most popular messaging app globally. With over 1.6 billion users worldwide, it’s no wonder that businesses are investing more and more in this fast-growing channel of communication. To help businesses of all sizes keep up with the instant […]
Q1 of 2021, Which Verticals Totally Crushed It in Digital Customer Communications?
Digital Customer Communications. With Quarter 1 of 2021 almost behind us, we wanted to take this opportunity to look back at what CommBox has achieved over the last few months. Let’s take a look. The State of the World COVID-19 is still dominating headlines all over the world, despite promising developments in vaccine rollouts. As […]
3 Common SaaS B2B Pricing Issues You Can Easily Mitigate, Best Practices, Tips, Guide
SaaS B2B Pricing Issues 1. Cost-Plus Pricing Cost-plus pricing is a strategy where you determine your SaaS service’s price by adding up the costs of production and adding a specific markup on top. For example, you would add up the direct material cost, labor cost, and any overhead costs. Then, you decide on a % […]
Creating A Winning Landing Page Based On What Your Customers Wants, The Ultimate Guide
Winning Landing Page. As you browse the internet, moving from site to site, you see lots of landing pages. But not all landing pages are equal. Some pull you in and grab your attention, others create a feeling of “meh,” and some are so terrible that you immediately hit the back button. How effective a […]
Why You Should Start Building Your ‘Hackathon’ for Support Professionals, 5 Tips For Running Successful Hackathons
Running Successful Hackathons. Cybersecurity is a top focus for companies in 2021, and with good reason. Each year that goes by, we advance cybersecurity with new tools and techniques. However, cybercriminals are doing the same thing. With the advancement in computing power, the plummeting cost of tech, and the increased accessibility of the internet globally, […]