Deliver an omnichannel automated customer communication experience with a human touch.
One robust omnichannel platform powered by AI for all customer communications. Provide a complete omnichannel experience to your customers through their channel of choice, may it be via WhatsApp, SMS, chat, social media, email, video, voice, and more! All communications are handled effectively through one smart inbox.
Provide your customers an easy and secure way to communicate with you using WhatsApp business omnichannel chatbot powered by CommBox. The bot is available 24/7 to serve your customers whenever and wherever is most convenient for them, also outside of the regular working hours! Deliver an unmatched customer experience without losing the human touch.
Your customers are using social channel for their daily interactions, shouldn’t your business communicate accordingly? Reduce the enormous costs of email marketing, paid ads, and promotional campaigns. With CommBox businesses can route communication through their customer's preferred channels, delivering unmatched customer support immediately.
CommBox easily integrates with existing CRM systems, contact center systems and other internal systems to provide a unified desktop that your agents will be delighted to use. Integration of new channels is done quickly and easily, and your internal systems will be automatically updated when a new channel is added. The integration includes our Smart Inbox, intuitive softphone-like controls, conversation tabs, screen pop for digital channels, automatic interaction, and more.
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.Read full story