Omnichannel Communication: A Winning Strategy for Customer-Centric Brands

The pandemic changed customer behavior and expectations. In the digital-first mobile-driven era, businesses and marketers, in particular, are required to focus on seamless customer behavior as never before. In a highly competitive landscape, literally, you live up to customer expectations or you lose.

In fact, the latest research from Qualtrics and ServiceNow revealed that of customers have switched brands because of poor customer experience. On the other hand, of customers are ready to pay more for a great experience. Indeed, today’s customer experience is the new battleground for businesses: an excellent CX is a key to success and a poor CX is a direct way to lose clients.

In this guide, Pushwoosh and CommBox will dive into the customer-centric communication strategy, explain how the omnichannel approach and automation drive business growth and provide essential tips and tools for improving customer communication in 2022 and beyond.

Get your free guide here or click the image below.

blank

Learn why customers choose CommBox for their customer communications.

Request a Demo

Sign up for our newsletter

Build the customer experience
you always wanted

Surprise!
We have rebranded blank

Thank you BumpYard. Hello CommBox

Say hello to CommBox.io, the intelligent customer communication center for live and automated interactions.

We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.

Read full story
blank