Lynn Kalman

Welcome to a new era of AI customer service, where generative AI is redefining customer interactions, making them more personalized and efficient, while amplifying the human touch.  In this blog, we’ll dive into this new era and explore how embracing Generative AI can benefit customer service and support teams, and why it’s a crucial tool […]

In recent years, a remarkable transformation has taken place across various industries, ushering in a new era of customer service. This transformation is powered by the rapid emergence of conversational AI and generative AI. Both are incredibly intelligent technologies, each has its different purposes and uses. These cutting-edge AI tools have become invaluable in enhancing […]

In today’s rapidly evolving business landscape, closing a deal often requires tremendous manual work. From cold calling and lead qualification to endlessly chasing unresponsive leads, the hurdles are numerous.  Even when you successfully reach customers, persuading them to make a buying decision is becoming more challenging in the global marketplace, crowded with countless businesses and […]