Top Communication Channels Most Used by Customers in 2020
Communication Channels. We live in a world where data breaches are happening at an extreme rate, fake news is posted everywhere, and misinformation is commonplace. That may sound a little alarmist, but it’s true. The digital age has brought many thousands of people online, making the human race more connected than at any time in […]
Moving From A Traditional Call Center To An Autonomous Omnichannel Contact Center
Omnichannel Contact Center. The contact centers of the past could be defined as ‘tactical’ or ‘reactive’ solutions. Their function was to allow customers to communicate with a company if an issue arose, but they weren’t built to draw a customer in and leave them feeling satisfied with their overall experience. It’s not that companies didn’t […]