Streamline Your Logistics Services with a Secure Customer Service solution
Shift your calls to digital channels and automate over 50% of your logistics services while offering 24/7 support. Launch AI agents that securely resolves any customer inquiry, across any channel.
85%
Inquiries automated
35%
Reduction in call center costs
92%
Average CSAT
x2
Agent efficiency
Request a Demo
66%
Financial inquiries automated
6x
Increase in resolution rates
20%
Reduction in call center costs
500+
Work hours saved monthly
Order Tracking
Provide real-time delivery tracking and send automated status notifications to greatly reduce call overload on live agents.
Update Personal Details
Ensure adaptability to changes and real-time accuracy to provide a seamless delivery service.
Courier Communication
Stay connected with couriers via messaging for last minute updates, instructions, or special requests during transit.
Schedule Management
Enable customers to set delivery times and change pick up locations via self-service.
Smart Routing & Sentiment Analysis
Keep human agents in the loop for inquiries that require a human touch or for VIP cases.
Digital Signature
Get logeal documents signed on-the-spot directly over digital channels.
Recognized by Industry Leaders of Logistics Service Providers
Using CommBox, we automated 85% of our delivery service requests, leading to a 98% SLA enhancement, a 58% increase in CSAT, and a 35% reduction in human agent costs.
Bar Sol, Head of Customer Service at HFD Logistics
Read how HFD transformed their logistics support and automated pick up points changes.
Enterprise-Grade Security & Compliance
Our solution is tailored for logistics services and used by industry leaders – so we take security very seriously:
