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COMMBOX FOR TELECOMMUNICATIONS

Delight Your
Subscribers 24/7

Infuse GenAI into your customer service to eliminate hold-times, drive satisfaction and growth. Empower your customers to self-serve across channels, while keeping human agents in the loop.

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COMMBOX FOR TELECOMMUNICATIONS mobile (1)

24/7 Customer Support

Utilize AI bots to resolve customer queries across messaging channels, from opening hours to tech support. Deliver immediate resolutions while reducing wait times and costs.

Schedule Technician Visits 

Provide customers with hassle-free booking of technician visits on messaging channels. Streamline scheduling processes and ensure swift and efficient repairs.

Renewals & Upgrades

Enable customers to renew plans or upgrade devices via messaging. Facilitate easy, frictionless renewal transactions and ensure consistent revenue flow. 

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Lead Qualification

Capture and qualify leads effortlessly. Identify high-potential prospects and nurture them through personalized interactions, driving conversion and revenue.

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Billing & Payments

Streamline billing and payment processes through automated collection on messaging. Elevate the payment experience to boost customer satisfaction.

Group conversations

Chat with a Live Agent

Allow seamless escalation to live agents for more complex issues, enhancing customer service quality.

"With CommBox’s omnichannel platform, Pelephone routed 37% of calls to WhatsApp, doubling the agent productivity. By adopting self-service AI bots, they also automated 90% of support requests and improved contact center efficiency."

Read how pelephone automated its support and achieved exceptional results.

Read story
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Streamline your support operations automated digital engagement

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Put support on speed dial with omnichannel engagement

Enable customers to connect with reps effortlessly while managing communications across any channel from one interface – monitoring SLA, agent performance, and satisfaction. Cut call volume and costs by routing IVR calls to messaging channels. Make only necessary calls via the Amazon Connect voice solution, integrated into CommBox.

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Harness GenAI bots for 24/7 self-service across channels

Turn your brand’s knowledge into your biggest asset. Launch GenAI bots that resolve 50% of repetitive inquiries based on your brand’s existing knowledge – support articles, website, FAQs, PDFs & more. Qualify leads automatically and empower salespeople to focus on new opportunities, while keeping customers engaged with relevant and personalized promotions. Route to a human agent when needed.

Supercharge agent efficiency with on-demand knowledge

Increase agent productivity and slash handling times with Agent AI Assist that empowers your agents with the most up-to-date information and standardized responses at their fingertips, as well as embedded tools to instantly automate tasks.

  • Suggest and improve agent responses
  • Automated conversation summary 
  • Standardize and enhance service level
 
CommBox - Customer Service Agent - AI Assist

Out-of-the-box integrations & AI-driven data management

CommBox integrates seamlessly with leading CRM and ERP systems, including SAP, Salesforce, Dynamics and Priority, enabling communications and media providers to offer a data-driven experience while consolidating customer data and engagement history in one centralized platform.

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Keep customers’ data safe across all touchpoints

CommBox offers enterprise-grade security, ensuring complete encryption of sensitive information. Our security features comprise IP whitelisting, advanced data filtering, and flexible deployment options, including cloud, private cloud, and on-premises, among others.

 
CYBER ESSENTIALS
GDPR
ISO 27001
ISO 27701
SOC 2 Type II
VPAT Compliance
CYBER ESSENTIALS
GDPR
ISO 27701
ISO 27001
SOC 2 Type II
VPAT Compliance

FAQ

How does CommBox help telecom providers improve customer service?

CommBox enables telecom providers to automate and unify customer interactions across all digital channels—WhatsApp, SMS, web chat, email, and social messaging. AI Agents handle common requests like billing, plan changes, and technical support instantly, while human agents focus on complex cases. The result is faster response times, higher satisfaction, and lower service costs.

Telecom brands use CommBox to automate high-volume inquiries such as balance checks, SIM activation, roaming requests, outage notifications, and payment reminders. AI Agents can personalize interactions using real-time CRM and billing data, ensuring accurate, consistent responses across every channel.

Yes. CommBox integrates seamlessly with telecom CRMs, billing, and provisioning systems (including Salesforce, SAP, and Oracle) through native connectors and APIs. This lets AI Agents access account data, update tickets, and execute workflows directly—without leaving the CommBox platform.

With CommBox, customers can start a conversation on one channel—say WhatsApp or web chat—and continue it later via SMS or email without losing context. Every interaction is visible in one workspace, so agents always see the full conversation history and customer profile, regardless of the channel used.

Absolutely. CommBox is built for enterprise-grade security with SOC 2, ISO, HIPAA, and GDPR compliance. All telecom data—messages, recordings, and customer details—are encrypted and governed by strict access controls, audit logs, and AI guardrails to ensure full regulatory compliance.

Telecom providers using CommBox report major gains in efficiency and customer satisfaction. On average, they achieve up to 40% automation of service requests, 50% faster response times, and a significant reduction in call center workload.

For example, Pelephone, a leading telecom provider, increased agent productivity by 20% and now manages 73% of customer interactions through digital channels. Even more impressively, 96% of first customer requests are resolved digitally within CommBox.

Similarly HOT Telecom, with over one million subscribers, elevated customer service by implementing a unified interface for automated digital engagement across Facebook Messenger, Facebook posts, WhatsApp, and email channels,  resulting in 2x agent productivity.

By connecting AI and human agents in one unified platform, CommBox really helps telecoms scale digital service, reduce costs, and deliver faster, more satisfying customer experiences.

Make the right call.
Shift to automated support.

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