How Do You Measure the Success of Your Customer Service Team? 13 Ways You Should Adopt
Customer Service Team. When it comes to measuring a customer service team’s success, one phrase comes to mind: Key Performance Indicators (KPIs). KPIs help companies stay on track, ensuring they meet the broader customer service goals. What are these goals? The Chair and CEO of General Motors, Mary Barra, said, “My metric for success can […]
Why Your Company Support Professionals Should Be an Integral Part Of Your Company Webinar Series, 8 Tips
Company Support Professionals.A webinar, otherwise called a web seminar, is an online event where you share your knowledge, teach users, and interact with a broad audience base. There are a significant number of benefits to using webinars as a marketing tool. For example, webinars generate more leads, increase customer loyalty, and increase conversion rates. In […]
7 Tips for a Successful Zoom Sales Demo Session Your Team Should Adopt
Successful Zoom Sales. This time last year, Zoom was a modestly successful video conferencing app. A few people had heard of it, but your average person on the street would have greeted you with a blank face if you asked if they used Zoom. One year on, the picture couldn’t be more different. On January […]
Top Secrets For Creating Customer Evangelists In 2021
Creating Customer Evangelists. Is there anything better for your company than having highly dedicated fans who will spread their passion for your brand? Not really. It should come as no surprise that word-of-mouth marketing is a potent tool for businesses of all sizes. Companies often spend a lot of resources on increasing brand awareness through traditional marketing. […]
Service Recovery Skills, How Your Support Team Should Use It to WOW Your Customers, Best Practices
Service Recovery Skills. Successfully customer service starts and ends with your support team. Your customer service staff need to do so many things. They need to meet customer expectations, wow customers, fix issues promptly, and even fix problems before they happen. A vital part of this process is knowing how to handle situations where your […]
CommBox AI-Powered Omnichannel Platform Now Available for Purchase on SAP® App Center
CommBox AI-Powered Omnichannel Platform. By integrating with SAP Sales Cloud, CommBox AI-Powered Omnichannel Platform delivers smooth, updated, and holistic customer communications for customers around the globe Glil Yam, Israel — November X,2020 — CommBox today announced that its CommBox AI-Powered Omnichannel Platform is now available for online purchase on SAP® App Center, the digital marketplace for SAP partner offerings. […]
12 Ways You Can Easily Use to Optimize Your Marketing Funnel to Generate 6 Times More MQLs
Optimize Your Marketing Funnel. Leads are an essential element of any business. Only by capturing leads can we sell our product, find more loyal customers, and boost revenues. But, “lead” is a broad term, and being broad isn’t a good thing in business. Over the last decade, companies have become hyper-focused on doing the exact […]
The Age of Conversational AI – How We Are Rapidly Shifting from A Traditional Ticketing Communication to a More Automated, Conversational AI-Powered Solutions Like CommBox
Age of Conversational AI Omnichannel Conversational AI-Powered Platform experience high surge in customer requests to deliver more business automated processes across various verticals CommBox, the all in one conversational AI-Powered platform, announced today that in H2 2020 it sees a huge demand in customer requests to deliver a more automated customer experience rather than just […]
7 Things Your Support Team Should Do to Create the Ultimate Word to Mouth Marketing Funnel
Word to Mouth Marketing Funnel. When it comes to marketing strategies, word of mouth marketing is one of the most powerful. Consumers care about other consumers’ opinions and experiences, especially when they are their friends and family. Research has shown that 62% of consumers read reviews online before purchasing a product or service. Additionally, a […]
CommBox to empower SAP CRM to become a fully omnichannel customer communication center driven by AI.
The SAP CRM is now integrated with the CommBox omnichannel platform to allow seamless, updated, and holistic customer communication for its users around the globe CommBox, the leading company in providing omnichannel customer communications powered by AI is thrilled to announce a new partnership with tech giant SAP, the widely-known German multinational software corporation that […]
The Global Pandemic Is Rewriting the Rules of Customer Service – Here Are 6 Ways to Prepare
Global Pandemic. Will coronavirus change the way we do customer service in the future? It looks like it already is! Today we’re going to be discussing the 6 ways you can prepare for a customer service future beyond coronavirus. Coronavirus is a global pandemic on a scale we have never seen in our lifetimes. No matter where […]
6 Steps You Must Follow to Create the Ultimate SaaS Pricing Model for Your Startup
Ultimate SaaS Pricing Model. “How are you going to monetize?” is one of the first questions people will ask you when they hear about your startup. There’s no doubt that many startups leave a huge impression on the world, often offering creative new solutions to age-old problems. Many larger companies take notice of this impact […]