Advanced Customer Management System Customization
Quickly implement one application or a series of customer communication
channels, such as email, chat, video chat, SMS, voice and more.
Open Platform
CommBox’s open platform allows you to perform full-scale customization of the system at the client level. You can add JavaScript functions, customize CSS, redesign menus, add options, run your own JS code, and use other advanced features.
We support a wide variety of browser-based integrations and customizations that will help you to seamlessly embed CommBox’s functionalities into your existing systems.
Out of the Box
We have created several premade widgets for you to embed our Smart Inbox, dashboard, or conversations from any communication channel.
You can also build or integrate your own customer interaction apps on top of our robust app platform to manage all your customer communications from a single place.
Flexible Deployment Models
CommBox offers three different deployment models
to meet your security and business needs
Cloud
Isolated Cloud
On-premise
APIs
CommBox includes an open API that makes it simple to extend
and customize system's features and functionalities.
RESTful API
Real-time Updates
Single Sign-on (SSO)
Omni-channel Platform Integration
Integrate different systems can be complex. But with CommBox, integration with your existing applications is done quickly and easily in order to work seamlessly with your current and future communication channels.
Contact and Call Center Integration
Interested in integrating CommBox with your Avaya, Cisco, or other contact center instead of your CRM system? That’s simple. Using our real-time API, you can automatically add multiple channels to your contact center work environment with ease.
Available Customization Tools
CommBox also offers a variety of assistive technology tools to help your agents manage their customer communications more efficiently. These tools enable your administrators to adapt the system to the organization's flexible business needs, work processes and branding guidelines.
Custom Fields
Customer Verification
AD Smart Login
Client-side Customization
Under the Hood
Fully Scalable
CommBox’s robust infrastructure was built from the ground up, with industry-leading and omnichannel scalability. Our system was built with high redundancy and availability to ensure that your communications with your customers will never be interrupted. Our scalable architecture was designed for high volume operations.
High-end Security
CommBox offers enterprise-grade security capabilities that ensures full control of your data. Our bulletproof security is packed with features that offer secure transport of data as well as automatic identification and obfuscation of sensitive information, IP whitelisting, advanced data filtering, flexible deployment models (cloud, private cloud, and on-premise), and much more.
The CommBox platform is used by organizations that demand high level, information security standards such as banks, insurance companies, large retailers, healthcare and government organizations.