Advanced Customer Management System Customization
Quickly implement one application or a series of customer communication
channels, such as email, chat, video chat, SMS, voice and more.
We support a wide variety of browser-based integrations and customizations that will help you to seamlessly embed CommBox’s functionalities into your existing systems.
Out of the Box
We have created several premade widgets for you to embed our Smart Inbox, dashboard, or conversations from any communication channel.
You can also build or integrate your own customer interaction apps on top of our robust app platform to manage all your customer communications from a single place.
Flexible Deployment Models
CommBox offers three different deployment models
to meet your security and business needs
CommBox includes an open API that makes it simple to extend
and customize system's features and functionalities.
Single Sign-on (SSO)
Omni-channel Platform Integration
Integrate different systems can be complex. But with CommBox, integration with your existing applications is done quickly and easily in order to work seamlessly with your current and future communication channels.
CommBox integrates directly with existing customer service software and CRM systems to provide a unified desktop environment that your agents will be delighted to use. Taking customer engagement to the next level using an omni channel approach, integration of new channels is done quickly and easily. Your CRM system will be automatically updated when a new channel is added. The CRM integration includes our Smart Inbox, intuitive softphone-like controls, conversation tabs, screen pop for digital channels, automatic interaction, and more.
Contact and Call Center Integration
Interested in integrating CommBox with your Avaya, Cisco, or other contact center instead of your CRM system? That’s simple. Using our real-time API, you can automatically add multiple channels to your contact center work environment with ease.