The Email module connects your existing or new mailboxes to CommBox and allows you to control all your email messages, reply to your customers, and categorize your entire correspondence. Each one of your organization’s public email addresses will be set as a communication channel. CommBox supports standard email protocols and common email features, such as conversation views, threads, signatures, design tools, routing rules, automated messages and statuses.
The WhatsApp module enables you to connect WhatsApp Business to CommBox and effectively manage all your WhatsApp correspondence with your customers through our platform.
Our Facebook Messenger module enables you to integrate the Messenger Platform with CommBox and design bots on our platform to use them on Facebook Messenger.
SMS and MMS
The SMS and MMS modules offer two-way communication with customers by SMS or MMS messages. They integrate with existing IVR technologies, so you can reduce the load on the contact center.
These modules also enable personalization and reply management for bulk marketing, so your customers can reply directly to the SMS and MMS messages you send them.
Twitter Direct Messages
Our Twitter Direct Messages module enables you to connect Twitter DM to CommBox and effectively manage all your Twitter correspondence with your customers through our platform.
The Bot app is virtually a studio for building advanced bots. The application allows organizations to build smart AI-powered bots in an extremely straightforward and user-friendly manner. The bots can then be easily implemented in our Chat and Navigator apps, and later in instant messaging, SMS, social networks and other channels.
The Interactive Navigator app is “the new IVR” – a smart menu builder that controls the flow of your website and apps users and takes them where they need to go in the fastest way possible. It enables you to define customizable menus and transfer your customers to other services or teams. For example, a mobile network operator would probably choose options like “change you plan”, “upgrade your device” or “report device loss or theft”.
The Chat app allows your customers to communicate with your agents directly from your website or mobile application. This fully featured app enables you to customize the look & feel of the chat with full CSS support, send automatic messages, manage working hours and headlines, and work both synchronously and asynchronously. You can also send photos, audio/video messages and real-time locations/maps.
Contact Us App
The Contact Us app allows your customers to choose in which channel they prefer to leave you a message (chat, email, SMS, Facebook page, Messenger, etc.)
Customer Service App
The Customer Service app enables you to build an “inner wall” for private customer communications. By implementing both private and public walls, your website, app or public Facebook wall stay “clean”, since your customers are invited to connect with you directly instead of talking publicly about personal things that should remain private. The customers clearly see the statuses of their specific inquiries and get notifications each time your agents address them.
The Video Chat app allows your customers and agents see and hear each other directly from the browser or mobile app.
It delivers video and audio to just about any device without installing any plugins, and offers both synchronous and asynchronous conferencing.
You can also record and take snapshots during the video chat!
Our Web Call app enables customers to call you directly from your website using their desktop or mobile devices. This proprietary app represents an innovative concept that is more suitable for today’s customers, who reach your website/app and do not want to search for your phone number, dial it and wait for you to answer. Using Web Call, you not only save them time and hassle, but also manage the call on CommBox and see the customers’ history and pages they visited prior to the call.
Voice & Call Center Application
The Voice module is a flexible, programmatic and complete cloud-based solution. This module lets you make and receive phone calls using regular phone numbers. It is as simple as it sounds!