Measure Features

Our Reporting System
CommBox’s comprehensive reporting system enables you to gain control and oversee the on-going optimization of your agent efforts, by getting useful data from all communication channels, such as conversation topics, SLA, and different criterions to evaluate agent performance.
We have ready-made reports for Chat Availability, Conversations per Channel, Customers Interactions, Knowledge Base Items, Agent Presence, Tags, User Activity, and much more.
CommBox also enables you to keep detailed documentation of all your customer communications.


Customer Satisfaction Tracking
CommBox includes reputation management tools that proactively let you know and comment on what your customers are thinking and saying about your business.

App Store Reviews

Web Syndication

Customer Satisfaction
Automate Benefits

Monitor the status of your
contact center in real-time
contact center in real-time

Get customized reports, insights and analytics

Evaluate and optimize your workforce

Use valuable business data to plan ahead