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Measure
and Document
Everything

CommBox enables you to proactively monitor any aspect of your customer communications with customizable real-time dashboard, ready-made reports, insights and analytics, customer satisfaction tracking tools, and complete documentation.

Measure Features

Our Reporting System

CommBox’s comprehensive reporting system enables you to gain control and oversee the on-going optimization of your agent efforts, by getting useful data from all communication channels, such as conversation topics, SLA, and different criterions to evaluate agent performance.

We have ready-made reports for Chat Availability, Conversations per Channel, Customers Interactions, Knowledge Base Items, Agent Presence, Tags, User Activity, and much more.

CommBox also enables you to keep detailed documentation of all your customer communications.

Customer Satisfaction Tracking

CommBox includes reputation management tools that proactively let you know and comment on what your customers are thinking and saying about your business.

App Store Reviews

The App Store Reviews module enables you to synchronize all your Google Play & Apple App Store reviews and to respond to Google Play reviews directly from the Smart Inbox

Web Syndication

The Web Syndication module lets you connect RSS / ATOM syndication feeds as channels. It also offers Google Alerts integration to help you track and monitor your brand mentions across the web

Customer Satisfaction

The Customer Satisfaction module makes it easy to send satisfaction surveys to customers across all communication channels. Based on the accumulated customer responses, you can issue satisfaction reports by channel, time, responses, customers, agents, etc.

Automate Benefits

Monitor the status of your
contact center in real-time
Get customized reports, insights and analytics
Evaluate and optimize your workforce
Use valuable business data to plan ahead

Learn why customers choose CommBox for their customer communications.

Request a Demo