Our Reporting System
CommBox’s comprehensive reporting system enables you to gain control and oversee the on-going optimization of your agent efforts, by getting useful data from all communication channels, such as conversation topics, SLA, and different criterions to evaluate agent performance.
We have ready-made reports for Chat Availability, Conversations per Channel, Customers Interactions, Knowledge Base Items, Agent Presence, Tags, User Activity, and much more.
CommBox also enables you to keep detailed documentation of all your customer communications.
Customer Satisfaction Tracking
CommBox includes reputation management tools that proactively let you know and comment on what your customers are thinking and saying about your business.
App Store Reviews
contact center in real-time