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Automation & Generative-AI

Leverage AI chatbots, custom workflows, ChatGPT and more

Unified Agent Workspace

Connect agents across channels to offer an omnichannel experience

CommBox Platform

Tailor CommBox to your needs with complete client-level customization

Messaging & Campaigns

Engage thousands of customers in a single click

Reporting & Analytics

Make informed decisions with dashboards and reports

App Center

Integrate seamlessly with every channel, system & app

CommBox Era AI

Leverage Generative AI to boost automation and & agent efficiency

Solutions

CommBox for Digital Service

Provide exceptional service across all digital channels with humans and AI bots

CommBox for Sales & Marketing

Streamline acquisition, lead generation and customer engagements to win every deal

CommBox for HR

Win top talents with AI-powered digital engagement

Industries

Telecom

eCommerce

Insurance

Healthcare

Financial Services

Automotive

Logistics

Hospitality

Utility

Education

Government

TOP FEATURES

Shift call volume to digital

24/7 self-service

Appointment scheduling

Lead qualification

Blog

All the latest trends and innovations in CX automation

Help Center

Read our product releases, guide and tech specs

Press Room

News articles, press releases and more

Customer Stories

Read how leading brand grow with us

Developer Center

All tools, information and APIs

Webinars & eBooks

CX best practices straight from the experts

GENERATIVE AI EBOOK

Read the guide and leap into the new era of AI customer service

PROACTIVE MESSAGING & CAMPAIGNS

Proactively engage thousands of
customers in one click

Engage with customers on their preferred messaging channels. Easily set up outbound campaigns, send proactive messages and personalized offers and notifications to greatly increase conversation.

Acquire customers proactively

Easily set up and schedule outbound campaigns with ready-to-use templates on multiple messaging channels such as SMS and WhatsApp, directly from within your CRM. Customize the messaging to fit your brand’s voice and personalize based on event trigger or campaign goal.

Retain customers with automated notifications

Create custom workflows and trigger personalized notifications, such as back-in-stock alerts, package tracking updates, and scheduled appointment reminders. Send notifications to customers at the right time and on their channel of choice.

Offer 24/7 support with AI-powered bots

Deliver a conversational self-service experience on business messaging, such as WhatsApp and SMS, to supercharge conversion and revenue growth. From lead qualification to automated renewals, appointment booking, upgrades and more, effortlessly reach out at the right time to unlock outstanding business outcomes.

Track performance in real-time BI dashboards

View your campaign performance through a single dashboard, including open rates, replies and conversions. Track customer satisfaction using business intelligence. Get detailed reports with actionable insights to optimize your campaigns for future engagements.

All the channels, features & apps

Optimize conversions, efficiency and satisfaction.

AI-Bots

Analytics

24/7
Engagement

Insights

Business
Messaging

AI-Bots

Analytics

24/7
Engagement

Insights

Business
Messaging

Proactive outbound engagement

Increase conversion and satisfaction by providing contextualized and personalized engagement across the customer journey. With out-of-the-box templates, automation and AI, you can easily set up outbound campaigns, send bulk messages, and deliver notifications based on customer behavior, triggers or pre-defined rules.

Intuitive set-up and campaign management

Deploy campaigns in minutes and manage them with ease, no special skills required. Define your target audience from your CRM and launch your campaign on any preferred digital channel. Track campaign performance and customer engagement with a pre-built dashboard, gaining insights to optimize messaging and achieve better results.

Integration and customization

Pre-integrated with your enterprise business systems, CRM platforms and third-party applications, while allowing rich customization options to align with specific business needs.

Contextual engagement

Engage with customers consistently in the context of their preferences, activities and history. When transitioning from an automated experience to a human agent, context is maintained and engagement is sustained to drive better results.

Automated experiences, integrated into your systems

Stand out from the crowd by tailoring experiences on your customers channel of choice, leveraging business data to reach higher conversions and satisfaction. On-to-one communications or campaigns made easy with CommBox.

Tech Specs

CommBox Connect is easy to implement, secure and customizable, ensuring that platform transition and development are a breeze for your team.

Ready to win new customers?