8 Things to Look for When Choosing Your next Omnichannel Platform
Omnichannel Platform. Omnichannel platforms come in all different shapes and sizes and choosing the best platform for your business can be a challenge. Why? Because omnichannel has now overtaken multichannel as the preferred strategy in business. Multi-channel is when several different channels are blended so they can work together cohesively. In marketing, this could mean […]
How to Use In-App Notifications (Properly) to Deliver Outstanding Customer Experience
In-App Notifications. In-app notifications can be a great way to utilize a call to action (CTA) and get the customer to do what you want. This isn’t always about pushing the customer to spend more money directly, but rather a way to tailor their experience. Designers want to ensure that customers are using their app […]
5 Steps You Should Follow to Build the Ultimate Partnership Program for Your SaaS B2B Product as an Early-Stage Startup
Ultimate Partnership Program. Many B2B SaaS companies have discovered the potential of partnership programs. In the early stages of business, accelerating growth is paramount. While content marketing can be a great way of generating new leads for your pipeline, building a powerful partnership program can help accelerate this growth even further and future-proof your young company. […]
Focusing on Employee Experience Should Be a Top Priority When Drafting Your CX Strategy
Employee Experience. Customer Experience (CX) has become a major focus for businesses recently, and it’s no accident. Getting your CX right has the ability to transform your sales, increase customer loyalty, and take your business to new heights. When customers have great customer experience, they become promoters for your brand. It’s essentially free marketing! There […]
There is a Growing Demand for Omnichannel Communications in the Education Industry – Here’s Why!
Omnichannel Communications. Omnichannel approaches to both communication and sales are fast becoming the new standard for organizations across the world. In many ways, this shift represents a natural progression to a more unified and seamless way of operating. First, we had siloed communication systems with relatively little choice – Customers could call, or…. call. Then […]
CommBox Partners up with Ingenia to Provide Omnichannel Autonomous Customer Communication Center in Spanish
Glil-Yam, Herzliya, Israel June 1st, 2020. CommBox Partners up. CommBox the leading company in providing omnichannel customer communications and business automation solutions, recently announced that it has partnered with Ingenia, multinational group in the Information Technology sector, specializing in Cybersecurity, Managed Services and Infrastructures, Software Development, and eLearning. The two companies came to a partnership […]
5 Things You Can Do to Re-Engage Your Customers After the Pandemic Crisis
Pandemic Crisis. While it will likely be many more months or even years until we can officially declare we have defeated coronavirus, many countries are starting to reemerge from the pandemic. Lockdowns are being eased, and restrictions are being lifted in many places. Many countries are returning to a more normal way of life, at […]
Customer Retention in the Telecom Industry – How to Do It the Right Way
Customer Retention in the Telecom Industry. The global telecommunications industry had a value of $1.4 trillion in 2019. With the transition to 5G services set to take the world by storm in the next few years, the industry is expected to grow to even greater heights. It’s an exciting time for telecoms! 5G connectivity has […]
Customer Survey Questions: Here Are 14 Essential Questions You Should Ask Your Customers
Customer Survey Questions. Thinking of sending out a customer survey? Then you’re in the right place. Today we’re going to be looking at how to craft your customer survey, the questions you should ask, and the questions you should avoid. Let’s get started. Types of Customer Surveys There are different types of customer surveys that […]
Thinking of Outsourcing Your Customer Service? Follow This 6 Step Guide
Outsourcing Your Customer Service. Thinking of outsourcing your customer service operation? If so, then you’re in the right place. Many businesses are contemplating outsourcing their customer service for a variety of reasons. With rapidly advancing technology and an increasingly interconnected world, outsourcing is more viable than ever. Many of the problems that were previously associated […]
8 Things You Can Do to Help Your Support Team to Handle Multiple Requests During the Pandemic Crisis
Help Your Support Team. COVID-19, otherwise known as Coronavirus, has had a significant impact on people all over the world. This impact is felt by everyone. It’s felt by people suffering from the virus. It’s felt by those caring for the sufferers. It’s felt by those grieving. And it’s felt by businesses and customers all […]
4 Best Practices to Write Customer Service Emails That Actually Work!
Customer Service Emails. As a customer service department, the way you deal with your valued customer’s email inquiries could stand to make or break your company’s reputation. If not done to the standards that today’s ever more busy and demanding customers expect, you could be looking at an exodus of your customers straight to your […]