The Customer Satisfaction app makes it easy to send simple engaging satisfaction surveys to customers across all communication channels (e.g. a survey question after a conversation, such as: “How well did our customer service representative answer your question or solve your problem?”). The survey will be sent in a manner appropriate to the specific communication channel. Based on the accumulated customer responses, you can issue satisfaction reports by channel, time, responses, customers, representatives, and more.
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.Read full story