The Customer Satisfaction app makes it easy to send simple engaging satisfaction surveys to customers across all communication channels (e.g. a survey question after a conversation, such as: “How well did our customer service representative answer your question or solve your problem?”). The survey will be sent in a manner appropriate to the specific communication channel. Based on the accumulated customer responses, you can issue satisfaction reports by channel, time, responses, customers, representatives, and more.
You can decide when you should send the satisfaction surveys, in how many percentages of total conventions the surveys will be sent, the type of satisfaction question your customers will see and customize the possible answers.
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.Read full story