Social customer service is the practice of providing consumer support and guidance through social media channels such as Facebook to provide with quick and relevant responses. Nowadays customers are looking for fast resolution to their problems, which making social customer support invaluable, especially through Facebook . Clearly, social media giant such as Facebook have evolved to become more than emergent platform for marketing and advertising.
The CommBox Facebook module allows you to easily connect Facebook pages to the platform. It enables you to engage and manage all your and your customers’ page posts, wall & timeline, likes, comments, reactions, mentions, reviews, Messenger messages, and even Dark Posts (ads that does not appear on your timeline) – all in real-time!
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.Read full story