Facebook Messenger is fast and effective, which makes it an exceptional feature for customer interactions and a significant platform for customer service.
In case you get a large volume of messages, one of the biggest challenges of online social customer service is listening for and managing messages across various platforms.
An essential tool is CommBox’s platform which present with a unified inbox for all business pages that includes reviews, comments, and messages sent via Messenger, on both mobile and desktop. The platform brings all messages into one smart inbox that makes it easy for the agent to view and respond accordingly.
Our Facebook Messenger module enables you to integrate the Messenger Platform with CommBox and the designed bots on our platform to use them on Facebook Messenger.
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.Read full story