Facebook Messenger is fast and effective, which makes it an exceptional feature for customer interactions and a significant platform for customer service.
In case you get a large volume of messages, one of the biggest challenges of online social customer service is listening for and managing messages across various platforms.
An essential tool is CommBox’s platform which presents with a unified inbox for all business pages that includes reviews, comments, and messages sent via Messenger, on both mobile and desktop. The platform brings all messages into one smart inbox that makes it easy for the agent to view and respond accordingly.
Our Facebook Messenger module enables you to integrate the Messenger Platform with CommBox and the designed bots on our platform to use them on Facebook Messenger.
Auto messages – You can now send automatic auto-messages after user first message, to give an instant response via Facebook Messenger. Customize the message according to your business specific use case.
Customer Satisfaction Survey – Use customer satisfaction surveys, This feature lets you manage when you send the survey, What will be the possible answers the customer can choose from, and a Thank you response message. A complete solution for all your customer satisfaction needs and all within the Facebook Messenger platform.
Bots & Automation – Automate what can be automated by building AI-powered Facebook Messenger chatbots. Use bots to take the load off your agents and resolve customer interactions using the latest automation features through the Facebook Messenger messaging app.
Auto assignments – You can enable auto-assign of conversations to agents by several parameters like workload, skill, permissions, etc. Additionally, you can allow agents to associate responses, and assign the conversation to the last agent.
Split conversations – in private messages through Facebook Messenger it is possible to set that after 24 hours with no communication from the customer’s side, the conversation will be marked as “resolved”, and any communication from the customer’s side after that will be considered as a new conversation.
Privacy & security – You can manage how to receive media files through Facebook Messenger, Upload files also for the agent side, and discard sensitive data.
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.Read full story