CommBox allows the organization to perform varied automation with rules that can run on even before a customer inquiry was made, by certain keywords or a defined trigger, without using a script. Depending on the settings you choose, these rules can change the current inquiry channel, send automatic messages, perform tagging, change the inquiry status, route to a different channel or launch other CommBox apps (e.g. chat, forms).
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.Read full story