The Video Chat app allows your customers and representatives to see and hear each other directly from the browser or mobile app. It delivers video and audio to just about any device without installing any plugins and offers both synchronous and asynchronous conferencing. And you can also record and take snapshots during the video chat!
Auto assignments – You can enable auto-assign of conversations to agents by several parameters like workload, skill, permissions, etc. Additionally, you can allow agents to associate responses, and assign the conversation to the last agent.
Auto messages – You can now send automatic auto-messages after user first message, to give an instant response via voice chat. Customize the message according to your business specific use case.
Customer Satisfaction Survey – Use customer satisfaction surveys, This feature lets you manage when you send the survey, What will be the possible answers the customer can choose from, and a Thank you response message. A complete solution for all your customer satisfaction needs and all within the video chat module.
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.Read full story