Replying to apps reviews is vital when communicating with your customers. Answering their questions and requests can assist you to reach better ratings and convert more prospects into sales. Before a user completes a purchase, he will, in most cases get to read the reviews, so other customers experience will be elementary in their decision regarding your app. That is the key factor in why the responses must be fast and relevant.
CommBox Google Play reviews module enables you to synchronize all your Google Play store reviews and to respond to Google Play reviews directly from the smart inbox.
Auto assignments – You can enable auto-assign of conversations to agents by several parameters like workload, skill, permissions, etc. Additionally, you can allow agents to associate responses, and assign the conversation to the last agent.
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.Read full story