COMMBOX FOR DIGITAL SERVICE
Unified Customer Engagment Platform Powered by AI
CommBox connects all customer channels and backend systems to streamline service delivery, automate routine interactions, and deliver a consistent customer experience at scale. Seamlessly route calls from IVR to messaging channels, resolve repetitive queries with AI Agents, and measure agent performance in real time to boost productivity, satisfaction, and efficiency while reducing costs.
24/7 Automated & Live Support
Utilize GenAI bots to resolve queries and technical issues across any channel 24/7. Route only complex tasks to live agents.
Appointment Scheduling
Enable customers to schedule and modify appointments on any channel to enhance handling times and increase show rates.
Digital Signature
Empower customers to sign forms on messaging channels. Send and receive signed documents, reducing manual filing and processing time.
Store Locations & Opening Hours
Help customers navigate to your office or branch during opening hours. Increase in-store visits and reduce call overload.
Reminders & Notifications
Automate reminders to customers regarding appointments, deliveries, recalls, policy changes, etc. Reduce manual work and increase retention.
Renewals & Upgrades
Enable customers to renew plans or upgrade services via messaging. Facilitate easy, frictionless renewals and ensure consistent revenue flow.
Meet the new hybrid customer service team
Reach exponential value with the perfect mix of automated and human customer service agents, all working seamlessly as one.
Automated agents are on hand 24/7 across every digital channel to resolve more customer inquiries with less human effort.
No repetitive work means higher impact of human agents. Agents are free to focus on high-value engagements.
Guide agents and managers to understand business performance and balance between CX and efficiency.
Easy and outcome-driven
Deliver digital experiences that cater to your customers’ needs in a way that’s as easy, efficient and natural as having a face-to-face interaction.
The self-service customers crave
Customers navigate their lives digitally and crave self-service. Supercharge your self-service by turning it into a conversational experience that’s intuitive and outcome-driven by design.
Infused with AI tools
Put AI to work for you and your teams. With NLP, intents and generative AI , you can resolve issues fast and accurately, and give customers the results they are looking for.
Supercharge agent efficiency with on-demand knowledge
Increase agent productivity and slash handling times with Agent AI Assist that empowers your agents with the most up-to-date information and standardized responses at their fingertips, as well as embedded tools to instantly automate tasks.
- Suggest and improve agent responses
- Automated conversation summary
- Standardize and enhance service level
Integrated into your systems
Easily integrate with your existing business systems and investments by embedding CommBox into your CRM and other customer service systems to create a complete solution that delivers seamlessly on any channel.
"We connected our contact center’s 4,000 agents, 1000+ community clinics, and 14 hospitals to CommBox, automating 47% of patient requests, and increasing satisfaction rates."
Head of Mobile & Web Development at Clalit Health
Read how Clalit Health increased satisfaction through conversational self-service.
CommBox is for everyone- solve small or scale to enterprise capacity
Whether you’re ready to automate at scale or just need to streamline a single process, we’ve got you covered and will prove ROI in weeks.
24/7 support
Never leave your customers hanging. Explore how CommBox’s AI agent empowers brands to successfully offer self-serve day or night.
Appointment management
Enable customers to easily schedule, modify, or cancel any type of meeting while prioritizing personalization through automated booking.
Automated renewals
Discover how top insurance, financial services, and retail companies are increasing their conversion rates and improving customer satisfaction by leaving manual renewals behind.
Delivery status & notifications
Provide personalized interactions from purchase to delivery, and empower customers to easily track their package status, locate and modify pick-up locations at all times.
24/7 support
Never leave your customers hanging. Explore how CommBox’s AI agent empowers brands to successfully offer self-serve day or night.
Appointment management
Enable customers to easily schedule, modify, or cancel any type of meeting while prioritizing personalization through automated booking.
Automated renewals
Discover how top insurance, financial services, and retail companies are increasing their conversion rates and improving customer satisfaction by leaving manual renewals behind.
Delivery status & notifications
Provide personalized interactions from purchase to delivery, and empower customers to easily track their package status, locate and modify pick-up locations at all times.
FAQ
What is CommBox Digital Customer Service?
CommBox Digital Customer Service connects all customer touchpoints – chat, messaging, social, email, and voice—into one unified platform. It combines AI automation with human expertise so customers get instant, accurate, and personalized responses 24/7, without switching systems or waiting in queues.
How does CommBox use AI to improve customer service?
CommBox uses AI Agents to understand intent, automate routine inquiries, and execute real actions—such as checking order status, scheduling appointments, or processing claims. AI Assist also supports human agents with real-time suggestions, 5-second summaries, and automated CRM updates, cutting response times by up to 50% and reducing manual work by 80%.
How does CommBox ensure a seamless omnichannel experience?
CommBox unifies every channel in one inbox, giving agents and AI full visibility into customer history and context. Customers can start on the website, continue on WhatsApp, and finish over email or voice—without repeating information. This consistency improves satisfaction, retention, and overall CX performance.
Can CommBox integrate with our existing systems?
Yes. CommBox connects natively to major CRMs, ERPs, contact centers, and marketing automation platforms, including Salesforce, SAP, Oracle and more. This ensures data syncs in real time, enabling a complete view of each customer and delivering personalized service that aligns with your business processes.
Is CommBox secure and compliant for enterprise use?
Yes. CommBox meets enterprise-grade compliance standards, including SOC 2, ISO, HIPAA, and GDPR. All data is encrypted and governed under strict security policies. Role-based permissions, audit trails, and AI guardrails ensure every digital interaction remains compliant, accurate, and fully on-brand.