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Generative AI in Customer Service

Watch CommBox’s Generative AI webinar as we reveal the new features we have built using Generative AI to drive efficiencies, empower agents and cut costs – all while delivering exceptional customer experiences.

Watch the webinar for a deep dive into:  

  • Key generative AI trends in customer service
  • Generative AI use cases
  • Using new AI tools to cut 40% of contact center costs
  • Providing a human and generative AI-powered experience

Get a demo

Top Rated Customer Experience Leaders on G2

CommBox on G2 - Top Rated Customer Experience Leaders

Drive cost savings and streamline your CX
powered by CommBox & Generative AI

Autonomous Agents

Instantly launch AI-based information bots based on your brand’s existing knowledge – support articles, website, FAQs, PDFs & more – resolving 50% of your common inquiries.

AI Agent Assist

Increase agent efficiency and slash onboarding times by empowering your agents with on-demand knowledge and the ability to automate menial tasks.

Out-of-the-box integration

CommBox integrates directly with various CRMs- with no add-ons – providing a unified platform for all customer communication needs.

Deliver personalized
customer experience

With built-in features such as surveys, forms, messaging, voice, video chat, and more, CommBox empowers you to improve the customer experience and drive higher satisfaction.

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Increase operational efficiency

By automating repetitive, menial tasks and streamlining your team’s workflow, CommBox helps increase operational efficiency and productivity, leading to reduced costs and increased agent efficiency and revenue.

See actionable insights & analytics

Gain a complete end-to-end view of your customers their journey across every touchpoint in unified BI dashboards and reports. Use out-of-the-box or customizable dashboards to monitor all engagements, teams, agents, SLAs and more.

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Unlock revenue with Generative AI

CommBox Era AI Generative AI for Customer Service Automation

Generative AI to boost automation & agent efficiency

Leverage Conversational AI chatbots, custom workflows, ChatGPT and more

Connect agents across channels to offer an omnichannel experience

Tailor CommBox to your needs with complete client-level customization

Engage thousands of customers in a single click

Make informed decisions with dashboards and reports

Integrate seamlessly with every channel, system & app


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