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Generative AI in Customer Service

Watch CommBox’s Generative AI webinar as we reveal the new features we have built using Generative AI to drive efficiencies, empower agents and cut costs – all while delivering exceptional customer experiences. 

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Top Rated Customer Experience Leaders on G2

CommBox G2 Badges | Leaders on G2 Top Rated Customer Experience Leaders on G2

Drive cost savings and streamline your CX
powered by CommBox & Generative AI

Autonomous Agents

Instantly launch AI-based information bots based on your brand’s existing knowledge – support articles, website, FAQs, PDFs & more – resolving 50% of your common inquiries.

Agent Assist

Increase agent efficiency and slash onboarding times by empowering your agents with on-demand knowledge and the ability to automate menial tasks.

Robust, out-of-the-box integration

CommBox integrates directly with various CRMs- with no add-ons – providing a unified platform for all customer communication needs.

Tailor-made and flexible integration​


Quick implementation​


Fully customizable & flexible​


Ready to install out-of-the-box​


No code and seamless

Fits any industry

  • Finance
  • Telecom
  • Retail
  • Healthcare
  • Hospitality
  • Government
  • Logistics
  • Insurance
  • Education
  • Energy

For any use case

  • Answer FAQs and support customers 24/7
  • Engage with customers on social media
  • Book appointments/technician visits
  • Track packages & pickup locations
  • Collect & qualify leads
  • Sell in a chat with product carousels
  • Check & reschedule delivery times
  • Renew a policy
  • Personalized campaigns
  • Send recall messages

Deliver personalized customer experiences

With built-in features such as surveys, forms, messaging, voice, video chat, and more, CommBox empowers you to improve the customer experience and drive higher satisfaction.

CommBox Campaigns - Proactive messaging | Customer Notifications | Promotional Messaging
CommBox Digital Engagement Solution

Increase operational efficiency

By automating repetitive, menial tasks and streamlining your team’s workflow, CommBox helps increase operational efficiency and productivity, leading to reduced costs and increased agent efficiency and revenue.

See actionable insights & analytics

Gain a complete end-to-end view of your customers their journey across every touchpoint in unified BI dashboards and reports. Use out-of-the-box or customizable dashboards to monitor all engagements, teams, agents, SLAs and more.

CommBox Dashboard Customer Experience Analytics

Unlock revenue with Generative AI

Build the customer experience
you always wanted