watch the webinar
Generative AI in Customer Service
Watch CommBox’s Generative AI webinar as we reveal the new features we have built using Generative AI to drive efficiencies, empower agents and cut costs – all while delivering exceptional customer experiences.
Schedule a personalized GenAI Demo
Top Rated Customer Experience Leaders on G2
Drive cost savings and streamline your CX
powered by CommBox & Generative AI
Autonomous Agents
Instantly launch AI-based information bots based on your brand’s existing knowledge – support articles, website, FAQs, PDFs & more – resolving 50% of your common inquiries.
Agent Assist
Increase agent efficiency and slash onboarding times by empowering your agents with on-demand knowledge and the ability to automate menial tasks.
Robust, out-of-the-box integration
CommBox integrates directly with various CRMs- with no add-ons – providing a unified platform for all customer communication needs.
Tailor-made and flexible integration
Quick implementation
Fully customizable & flexible
Ready to install out-of-the-box
No code and seamless
Fits any industry
- Finance
- Telecom
- Retail
- Healthcare
- Hospitality
- Government
- Logistics
- Insurance
- Education
- Energy
For any use case
- Answer FAQs and support customers 24/7
- Engage with customers on social media
- Book appointments/technician visits
- Track packages & pickup locations
- Collect & qualify leads
- Sell in a chat with product carousels
- Check & reschedule delivery times
- Renew a policy
- Personalized campaigns
- Send recall messages
Deliver personalized customer experiences
With built-in features such as surveys, forms, messaging, voice, video chat, and more, CommBox empowers you to improve the customer experience and drive higher satisfaction.
Increase operational efficiency
By automating repetitive, menial tasks and streamlining your team’s workflow, CommBox helps increase operational efficiency and productivity, leading to reduced costs and increased agent efficiency and revenue.
See actionable insights & analytics
Gain a complete end-to-end view of your customers their journey across every touchpoint in unified BI dashboards and reports. Use out-of-the-box or customizable dashboards to monitor all engagements, teams, agents, SLAs and more.