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Discover the new era of AI-powered customer experience for improved business outcomes.

Speed Is the Moat: Future-Proofing Your CX Journeys

SERVQUAL – Why and How You Should Measure the Quality of Service at Your Organization.

SERVQUAL – How You Should Measure the Quality of Service at Your Organization

The Manufacturer's Guide: 
Using Customer Service to
 Break into the AI Era

The Manufacturer’s Guide: Using Customer Service to Break into the AI Era

Reframing Agentic AI for Brands

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Blog

How to Track WhatsApp Conversions from Facebook Ads: The Complete Attribution Guide

WhatsApp Referrals gives you complete visibility into which Facebook ads drive customer conversations by tracking...

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The 15-Minute Delay Heard Around the World (1)
Automation, Business Automation, Call Center, Customer Experience

HP’s Customer Service Fail: Why Bad CX Backfires (and How to Avoid It)

HP’s Recent Customer Service Controversy Shows Why Companies Need Better CX Strategies Last month, HP...

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digital healthcare
Business Automation, Automation, Business Messaging, Conversational AI, Customer Acquisition, Customer Experience

What America Can Learn From The World’s Most Digital Healthcare System

After spending 17 years in the United States, my return to Israel three years ago...

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Transforming Insurance Customer Service with AI Chatbots and WhatsApp Business
Business Messaging

Transforming Insurance Customer Service with AI Chatbots and WhatsApp Business

Introduction to AI Chatbots and WhatsApp Business Customer service is crucial in the competitive insurance...

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The Top AI Customer Service Solutions Transforming the Industry in 2024
Customer Experience

The Top AI Customer Service Solutions Transforming the Industry in 2024

Introduction to AI Customer Service In the 1950s, John McCarthy, known as the founding father...

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Chatbot for students Bridging the Generational Divide at the University
Customer Experience, WhatsApp Business

Say Hello to Your New AI Study Pal: Bridging the Generational Divide at the University

Many universities remain steeped in traditional practices, creating a huge gap between the faculty’s outdated...

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CommBox – Omnichannel Engagement, Automation, AI and ChatGPT, fully integrated into leading CRMs

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LEVEL-UP-COMMBOX-2 CommBox

CommBox 2023 – Streamlining Communications Across Channels – Level Up Your Customer Experience

01 min to watch

CommBox-GenAI-webinar

Webinar | Generative AI in Customer Service – Drive cost Savings and Streamline Your Customer Experience

49 min to watch

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