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Discover the new era of AI-powered customer experience for improved business outcomes.

Agent Inbox Rules

Why Every CX Manager Starts with “Inbox Rules”
voice ai agents CommBox

Why Voice AI Is Finally Delivering on Its Promise to Transform the Call Center
The 4 AI Personalities Every Brand Needs

The 4 AI Personalities Every Brand Needs – and How to Build AI for Each One
Agentic-AI-CommBox-Mckinsey-report

McKinsey’s New Report on Agentic AI: Why Trust Defines Success

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CommBox Airline Hyper Personalized, Agentic Airline Travel Agent  
Business Automation, Generative AI

Airline Crisis Management Enhanced Through Orchestrated CX

The skies, by their very nature, are unpredictable. And sometimes, despite meticulous planning, unforeseen forces...

speed
Business Automation, Generative AI

Speed Is the Moat: Future-Proofing Your CX Journeys

Speed Is the Moat: Future-Proofing Your CX Journeys Shavuot is one of my favorite holidays....

SERVQUAL – Why and How You Should Measure the Quality of Service at Your Organization.
Business Automation, Generative AI

SERVQUAL – How You Should Measure the Quality of Service at Your Organization

Ever feel like there’s a new business model to learn with each week that goes...

The Manufacturer's Guide: 
Using Customer Service to
 Break into the AI Era
Business Automation, Generative AI

The Manufacturer’s Guide: Using Customer Service to Break into the AI Era

In today’s manufacturing world, speed, precision, and customer satisfaction are non-negotiable. Whether you’re managing global...

WhatsApp Referrals Facebook ad attribution via CommBox
WhatsApp Business

How to Track WhatsApp Conversions from Facebook Ads: The Complete Attribution Guide

WhatsApp Referrals gives you complete visibility into which Facebook ads drive customer conversations by tracking...

The 15-Minute Delay Heard Around the World (1)
Automation, Business Automation, Call Center, Customer Experience

HP’s Customer Service Fail: Why Bad CX Backfires (and How to Avoid It)

HP’s Recent Customer Service Controversy Shows Why Companies Need Better CX Strategies Last month, HP...

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CommBox – Omnichannel Engagement, Automation, AI and ChatGPT, fully integrated into leading CRMs

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CommBox 2023 – Streamlining Communications Across Channels – Level Up Your Customer Experience

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Webinar | Generative AI in Customer Service – Drive cost Savings and Streamline Your Customer Experience

49 min to watch

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