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COMMBOX FOR DIGITAL SERVICE

Goodbye Calls,
Hello Digital!

It’s time to take customer service into the digital age. Easily deliver outcome-driven, efficient and personalized customer experiences.

 
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Meet the new hybrid customer service team

Reach exponential value with the perfect mix of automated and human customer service agents, all working seamlessly as from.

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Automated agents are on hand 24/7 across every digital channel to resolve more customer inquiries with less human effort.

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No repetitive work means higher impact of human agents. Agents are free to focus on high-value engagements.

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Guide agents and managers to understand business performance and balance between CX and efficiency.

Easy and outcome-driven

Deliver digital experiences that cater to your customers’ needs in a way that’s as easy, efficient and natural as having a face-to-face interaction.

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The self-service customers crave

Customers navigate their lives digitally and crave self-service. Supercharge your self-service by turning it into a conversational experience that’s intuitive and outcome-driven by design.

Infused with AI-powered tools

Put AI to work for you and your teams. With NLP, intents and generative AI leveraged , you can resolve issues fast and accurately, and give customers the results they are looking for.

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Integrated into your systems

Easily integrate with your existing business systems and investments by embedding CommBox into your CRM and other customer service systems to create a complete solution that delivers seamlessly on any channel.

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We connected our contact center’s 4,000 agents, 1000+ community clinics, and 14 hospitals to CommBox, thereby improving the patient experience and efficiency.

Head of Mobile & Web Development at Clalit Health

Clalit – the leading healthcare provider in Israel – transformed their organization by offering new digital channels, such as WhatsApp and chat, and automating key processes to drive efficiency.

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CommBox is for everyone- solve small or scale to enterprise capacity

Whether you’re ready to automate at scale or just need to streamline a single process, we’ve got you covered and will prove ROI in weeks.

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24/7 support

Never leave your customers hanging. Explore how CommBox’s AI agent empowers brands to successfully offer self-serve day or night.

Appointment management

Enable customers to easily schedule, modify, or cancel any type of meeting while prioritizing personalization through automated booking.

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Automated renewals

Discover how top insurance, financial services, and retail companies are increasing their conversion rates and improving customer satisfaction by leaving manual renewals behind.

Delivery status & notifications

Provide personalized interactions from purchase to delivery, and empower customers to easily track their package status, locate and modify pick-up locations at all times.

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Give customers exceptional experiences with efficiency

Products
CommBox Era AI Generative AI for Customer Service Automation

Leverage Generative AI to boost automation and & agent efficiency

Leverage AI chatbots, custom workflows, ChatGPT and more

Connect agents across channels to offer an omnichannel experience

Tailor CommBox to your needs with complete client-level customization

Engage thousands of customers in a single click

Make informed decisions with dashboards and reports

Integrate seamlessly with every channel, system & app

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