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Customer ServiceCommBox Recognized as Leaders and High-Performers in the CX Market by G2
We are honored to announce that CommBox has been recognized by G2 as a global leader in CX, thanks to… Read more
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Self-ServiceCX Redefined: Evolving Beyond Self Service to Business Messaging
Why It’s Time to Move Beyond Self Service Timing is everything when it comes to connecting with your customers. Customers… Read more
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Call CenterHow to Solve Your Call Center’s Agent Shortage in 5 Simple Steps
If you’re managing a call center or leading a customer service team, an agent shortage is probably one of the… Read more
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Generative AI
The New Era of Generative AI Customer Service: Empowering Humans with Automation
Read the Blog: The New Era of Generative AI Customer Service: Empowering Humans with AutomationWelcome to a new era of AI customer service, where generative AI is redefining customer interactions, making them more personalized and efficient, while amplifying the human touch. In this blog, we’ll dive into this new era and explore how embracing Generative AI can benefit customer service and support teams, and why it’s a crucial tool…
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Customer Acquisition7 Lead Generation Metrics You Need To Track Today
Generating qualified leads is no easy task. With so much raw data available at any given time, marketers are having… Read more
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Customer Experience5 Causes of Excessive Customer Churn and How to Handle Them
Acquiring new customers will always cost more than keeping the ones you already have. Not to mention that upselling products… Read more
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Customer ServiceStartups: How To Choose The Right Customer Service Channel
Business plans, advertising, sales pipelines, fulfillment… when you start a new business, there’s a lot to think about. But behind… Read more
