All Blog Posts
From Return on Investment (ROI) to Return on Experience (ROX): Tips on Picking Your CX Strategy
Businesses in the digital age are investing heavily in customer experience (CX). This is no...
14 Customer Service Metrics You Should Measure
In 2020, we run businesses almost as a science. We're interested in the data, the...
What Is Customer Marketing? Why Use It As A Business Strategy?
We all realize that customers who are fully engaged are more likely to continue to...
Why Mapping Customer Journey Is Crucial – 10 Steps You Should Follow
Having a successful business in 2020 is all about customer experience. This is the area...
From Newbies to All-Stars – How to Train Your Customer Service Agents to Be the Best
Highly skilled and experienced customer service agents are in high demand! Not only are customer...
Removing Customer Phone Support? Here’s Why You Should Keep It!
Traditional support and service desk models no longer meet the exacting standards of today’s modern...