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Tag: Agent Workspace

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  • Beyond Business Hours: 5 Best Practices for Shifting to 24/7 Service [Minus the Extra Cost]
    Customer Service

    Beyond Business Hours: 5 Best Practices for Shifting to 24/7 Service [Minus the Extra Cost]

    “Sorry, our agents are currently unavailable” is an all-too-familiar message that no customer wants to hear. Unfortunately it is one that customers often encounter when trying to connect with a business outside of ‘regular’ business hours, such as on weekends or holidays. In today’s fast-paced world where customers demand round-the-clock service, this scenario lowers overall… Read more

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