customer centric

Customer Service

What is Customer Obsession? How to Become Customer-Obsessed with AI Chatbots

Being customer-obsessed is not just another “in” word of the moment; it’s an essential part of your business’s strategy if your mission is to stay

Call Center

The era of Autonomous Communication is here

Autonomous Communication. Lately, we’ve been hearing more and more about Autonomous Communication. Is it yet another soon-to-be-forgotten buzzword, or is it a true, fundamental shift

Customer Service

The New Era of Generative AI Customer Service: Empowering Humans with Automation

Welcome to a new era of AI customer service, where generative AI is redefining customer interactions, making them more personalized and efficient, while amplifying the

Customer Service

7 Things Your Support Team Should Do to Create the Ultimate Word to Mouth Marketing Funnel

Word to Mouth Marketing Funnel. When it comes to marketing strategies, word of mouth marketing is one of the most powerful. Consumers care about other

Customer Experience

Why Should You Hire a Chief Experience Officer? 6 Reasons to Help You Make up Your Mind

Chief Experience Officer. Businesses today are fiercely customer-centric, primarily competing on customer experience where in the past they would compete with low pricing. There’s a

customer success story

6 Customer Experience Trends That Will Drive Growth for Your B2B SaaS Company, Tips, Guide

Customer Experience Trends. There’s perhaps no bigger buzzword in 2020 than “Customer Experience”. However, the same could be said for 2018, and 2019 too! Customer

Customer Experience

Traditional CRM System or Omnichannel Platform – Which One Is Right for Your Business?

When it comes to managing your customer service, it can be difficult to know which approach is best for your business. In recent years there

Omnichannel Communication

5 Ways to Keep the Human Touch in the Digital Era

Human Touch in the Digital Era. In a world where everything is digital, how do you keep that human touch with your customers? And why

Customer Experience

The Complete Guide For a Successful Digital Transformation At Scale For Enterprises

Digital Transformation. Traditional systems used for communications between clients and companies are no longer enough to stay competitive in the modern digital age. With the

Tag: customer centric

The era of Autonomous Communication is here

7 Things Your Support Team Should Do to Create the Ultimate Word to Mouth Marketing Funnel

Why Should You Hire a Chief Experience Officer? 6 Reasons to Help You Make up Your Mind

6 Customer Experience Trends That Will Drive Growth for Your B2B SaaS Company, Tips, Guide

Stay in the loop

CommBox Video Hub

CommBox – Omnichannel Engagement, Automation, AI and ChatGPT, fully integrated into leading CRMs

CommBox 2023 – Streamlining Communications Across Channels – Level Up Your Customer Experience

Webinar | Generative AI in Customer Service – Drive cost Savings and Streamline Your Customer Experience

Get the CX best practices
straight from the experts.

Tag: customer centric

Stay in the loop

CommBox Video Hub

CommBox – Omnichannel Engagement, Automation, AI and ChatGPT, fully integrated into leading CRMs

CommBox 2023 – Streamlining Communications Across Channels – Level Up Your Customer Experience

Webinar | Generative AI in Customer Service – Drive cost Savings and Streamline Your Customer Experience

Get the CX best practices straight from the experts.

Get the CX best practices
straight from the experts.