Tag: Automated Customer Communication

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Experience the new world of autonomous communication.

Self-Service
CX Redefined: Evolving Beyond Self Service to Business Messaging

Why It’s Time to Move Beyond Self Service Timing is everything when it comes to connecting with your customers. Customers today have a lot less patience and if your self-service site or app does not answer their questions within a few seconds, you’ve lost them forever. A bad self-service user experience can leave a customer… Read more
Call Center
How to Solve Your Call Center’s Agent Shortage in 5 Simple Steps

If you’re managing a call center or leading a customer service team, an agent shortage is probably one of the top 3 challenges keeping you up at night. Instead of focusing on strategic business initiatives, you find yourself stuck in the non-stop operational wheel of hiring, training, and retaining your service agents. At the same… Read more
B2B eCommerce: Why Every Business Needs a Chatbot

Over the past several years, experts have agreed that in the near future, most of the interactions with customers will not be handled by real people. For this purpose, special IT products have been created – chatbots. Going into the details of the definitions, a chatbot is firmware that is embedded in dialogue platforms to… Read more
10 Most Effective Customer Retention Strategies

Acquiring new customers is an excellent way to increase sales and revenue. However, retaining the existing customers plays a significant role in generating more revenue. There is no point in acquiring new customers when you don’t have proper customer retention strategies in place. According to Invesp, a 5% customer retention rate increases a company’s profits… Read more
How to Increase Your Holiday eCommerce Sales Using Automated Sales Chatbots

Ecommerce is gaining momentum, especially during holiday seasons. Online shopping in the U.S. reached a new pick during the 2020 holiday season (November-December) – totaling $188.2 billion – a 32% increase! This holiday season, online businesses can significantly boost eCommerce sales by using automatic sales chatbots. Before we dive in, let’s take a deeper look… Read more
WhatsApp Business: How to Utilize AI-Powered Chatbots for Sales and Support

WhatsApp is a strong and effective business tool, able to reach 98% of users via messaging. That’s why more than 50 million businesses worldwide use WhatsApp to offer services and products, get new leads for sales and manage customer relationships. Before we dive in, we’ll introduce WhatsApp Business’ main features and tools. Then, we’ll explain… Read more
10 Tips for Creating a Great Chatbot

Chatbots are great for customer service. They are fast, efficient, and can manage multiple tasks simultaneously while maintaining a unified brand tone and voice. Chatbots can save up to 30% in customer service costs. Businesses across various sectors such as the financial industry, healthcare, and retail understand how exceptional chatbots are, as seen by a… Read more
Self-Service Support: Automate Over 50% of Your Customer Service Using AI-powered Chatbots

Self-service support channels such as automated chatbots, online portals, knowledge base and FAQs are no longer an exception for businesses. Today, they’re a rule for any SMB and large-scale organization. Here’s why… Research indicates that 67% of consumers prefer self-service over speaking to a company representative. Furthermore, about 90% of consumers expect brands and organizations… Read more
Sales Chatbots: How to Grow Revenue Using Conversational AI

Here are 5 ways you can communicate more effectively and save time in the long run. Read more
Customer Communication in the Hospitality and Tourism Industry: Overcoming Challenges

Here are 5 ways you can communicate more effectively and save time in the long run. Read more