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Tag: ChatGPT

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Generative AIBusiness MessagingCustomer ExperienceWhatsApp BusinessAutomationChatbotCall CenterArtificial IntelligenceCustomer ServiceConversational AI

  • The New Era of Generative AI Customer Service: Empowering Humans with Automation
    Generative AI

    The New Era of Generative AI Customer Service: Empowering Humans with Automation

    Welcome to a new era of AI customer service, where generative AI is redefining customer interactions, making them more personalized and efficient, while amplifying the human touch.  In this blog, we’ll dive into this new era and explore how embracing Generative AI can benefit customer service and support teams, and why it’s a crucial tool… Read more

  • Generative AI for Sales: 5 Practical Use Cases for Boosting Acquisition and How to Get Started
    Sales Automation

    Generative AI for Sales: 5 Practical Use Cases for Boosting Acquisition and How to Get Started

    In today’s rapidly evolving business landscape, closing a deal often requires tremendous manual work. From cold calling and lead qualification to endlessly chasing unresponsive leads, the hurdles are numerous.  Even when you successfully reach customers, persuading them to make a buying decision is becoming more challenging in the global marketplace, crowded with countless businesses and… Read more

  • Beyond Business Hours: 5 Best Practices for Shifting to 24/7 Service [Minus the Extra Cost]
    Customer Service

    Beyond Business Hours: 5 Best Practices for Shifting to 24/7 Service [Minus the Extra Cost]

    “Sorry, our agents are currently unavailable” is an all-too-familiar message that no customer wants to hear. Unfortunately it is one that customers often encounter when trying to connect with a business outside of ‘regular’ business hours, such as on weekends or holidays. In today’s fast-paced world where customers demand round-the-clock service, this scenario lowers overall… Read more

  • ChatGPT for Customer Communication — Scaling Your Business with CX Automation
    Generative AI

    ChatGPT for Customer Communication — Scaling Your Business with CX Automation

    ChatGPT is a seriously hot topic. Professionals from all industries have been eager to weigh in on the debate that this impressive tech tool has created. There are claims that ChatGPT will revolutionize everything from coding to content writing to customer support. And that’s in its current form. ChatGPT’s creator, OpenAI, is already showing off… Read more

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