Tag: ChatGPT
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Generative AIThe New Era of Generative AI Customer Service: Empowering Humans with Automation
Welcome to a new era of AI customer service, where generative AI is redefining customer interactions, making them more personalized and efficient, while amplifying the human touch. In this blog, we’ll dive into this new era and explore how embracing Generative AI can benefit customer service and support teams, and why it’s a crucial tool… Read more
- Sales Automation
Generative AI for Sales: 5 Practical Use Cases for Boosting Acquisition and How to Get Started
In today’s rapidly evolving business landscape, closing a deal often requires tremendous manual work. From cold calling and lead qualification to endlessly chasing unresponsive leads, the hurdles are numerous. Even when you successfully reach customers, persuading them to make a buying decision is becoming more challenging in the global marketplace, crowded with countless businesses and… Read more
- Customer Service
Beyond Business Hours: 5 Best Practices for Shifting to 24/7 Service [Minus the Extra Cost]
“Sorry, our agents are currently unavailable” is an all-too-familiar message that no customer wants to hear. Unfortunately it is one that customers often encounter when trying to connect with a business outside of ‘regular’ business hours, such as on weekends or holidays. In today’s fast-paced world where customers demand round-the-clock service, this scenario lowers overall… Read more
- SAP
Supercharge Your SAP with CommBox for Effective Customer Communication
SAP has long been one of the leading ERP systems across industries and organizations. Using SAP means you’ll be able to manage your business more efficiently and effectively. However, SAP was not built as a customer communication platform, nor does it try to be one. Like any other management system, it needs to supplement its… Read more
- Generative AI
ChatGPT for Customer Communication — Scaling Your Business with CX Automation
ChatGPT is a seriously hot topic. Professionals from all industries have been eager to weigh in on the debate that this impressive tech tool has created. There are claims that ChatGPT will revolutionize everything from coding to content writing to customer support. And that’s in its current form. ChatGPT’s creator, OpenAI, is already showing off… Read more
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