Welcome to a new era of AI customer service, where generative AI is redefining customer interactions, making them more personalized and efficient, while amplifying the
Google Business Messages. Google has become the primary engine for businesses that are looking to promote their services – 92% of online searches are via Google. Research
Digital Customer Communication. Ever since Covid-19 hit the sphere, the world of customer communication has not been the same. Brands have drastically altered how they
Digital Customer Communications. With Quarter 1 of 2021 almost behind us, we wanted to take this opportunity to look back at what CommBox has achieved
Age of Conversational AI Omnichannel Conversational AI-Powered Platform experience high surge in customer requests to deliver more business automated processes across various verticals CommBox, the
Handle Call Spikes. Every call center will experience spikes in calls at different points throughout the year. Sometimes this is expected, like at Christmas when
Lower Cost Communication Channels. How do you keep your customers or get new customers without offering a range of communication channels? The simple answer is
Sales Chatbots. Chatbots are here and they’re here to stay! In the last five years, chatbots have risen to prominence on websites and apps all
Customer Marketing. We all realize that customers who are fully engaged are more likely to continue to be loyal customers. So, it’s easy to see
When it comes to managing your customer service, it can be difficult to know which approach is best for your business. In recent years there
Synchronous and Asynchronous. In this article, we’re going to provide you with the essential guide to Synchronous and asynchronous messaging channels. We’ll talk you through
Engage With Customers. Studies show that a whopping 269 billion emails were sent and received each day during 2018 and the average expected ROI is
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